Core Objective: Schedule all freight movements (incoming containers for devanning) as well as outgoing deliveries and container/flatrack movements in an efficient method that maximizes company resources while meeting and exceeding customer standards.
Areas of Responsibility:
Supervisors the driver team and manages hauling vendor relationships and activities, maximizing assets and resources for optimization.
Develop, document, implement, and maintain policies and procedures centered around driving performance and efficiencies.
Ensure scheduling meets all customer requirements and required delivery dates and is performed efficiently and safely.
Investigates and resolves customer concerns when centered around delivery time frames or methods.
Schedules the drivers
Maintain the appropriate equipment types and quantities to ensure customer needs are met (flat-racks, empty containers)
Manages and participates in the scheduling process of all movements to customers.
Ensure all incoming freight is offered to our customer base within 48 hours of availability, should they choose to receive it later, ensure storage charges are invoiced for any shipments offered, but not yet scheduled, 5 days after it became available. Maintain our company service standard that all we are to attempt to schedule all deliveries within 48 hours of availability.
Provides feedback to the warehouse supervisor as well as the Director of Operations from customers such as loading preferences, concerns, or compliments.
Other duties as directed by the Director of Operations.
Preferred Credentials:
A minimum of 2 years dispatching experience on Oahu.
