Position Summary: Act as the point of contact for computer database related duties to include data entry and collection. Manage front desk responsibilities, including switchboard coordination and paperwork.

Technical/Functional Expectations:

1. Customer Service Liaison: Acts as the customer service liaison for agency calls and visitors.
2. Data Management: Enters daily data in multiple database systems. Assists and provides internal controls in order to authenticate data integrity.
3. Front Desk Reception Duties: Perform required duties of the front desk reception including greeting guests and answering incoming calls.
4. Switchboard Operation: Answer calls on switchboard in order to make proper connections to requested personnel or provide routine information to callers.
5. Meeting Attendance: Attends staff meetings, in-service training and other meetings or conferences as necessary in order to share and gather information.
6. Documentation: Complete all necessary paperwork and documentation as required.
7. Other duties as required: Job performance requires fulfilling other incidental or related duties as assigned, assisting and training others, and performing duties of higher rated positions from time to time for developmental purposes.

Behavioral Competencies:

1. Attention to Detail: Able to be thorough and complete when working with assembling, processing, or providing detailed information; track details even when under pressure.
2. Integrity: Able to demonstrate consistency of words and actions; protect confidential information; practice what he/she preaches; do what is right even when no one is watching.
3. Team Work: Able to cooperate to build consensus; assist others to achieve team goals; participate in meetings so they are productive; take on extra work to meet team objectives.
4. Diligence: Able to persevere in accomplishing tasks or objectives; commit to long hours of work; have a sense of urgency about getting results.
5. Customer Service: Able to anticipate and respond to internal/external customer needs, concerns, or questions in order to meet or exceed their expectations; help evaluate needs and options; show care and concern to demonstrate customer importance and value.
6. Concern for Quality: Able to promote quality in spite of other pressures; identify and remove barriers to quality; take time to do things right.
7. Sensitivity: Work effectively with and show sensitivity to cultural differences and various socio-economic backgrounds of others.
8. Ethics: Adhere to and model principles and values of Agency and System of Care by being strength-based,solution-focused, maintains highest level of integrity and ethical standards and work collaboratively with employees, partners, stakeholders and clients in all interactions.

Business Experience:

1. Strong computer skills: This is essential in order to quickly learn the unique database systems required to perform the functions of this position.
2. Strong verbal and written communication:
3. Ability to set and adjust priorities:
4. Ability to be flexible with changing demands and priorities.

Educational and Experience Requirements:

1. High School Diploma required.
2. AA/AS - Associates Degree or equivalent preferred.
3. 1 to 2 years related experience required.
4. Prior experience in administrative office duties preferred.