Ardon Health

Based in Portland, Oregon, Ardon Health offers specialty pharmacy care with a human touch. We embrace the full health ecosystem —because getting better isn't just about filling a prescription. To foster good health, we connect patients, providers, manufactures, payers and the community with healthy tools and resources.

Ardon offers a unique and modern work environment that blends teamwork, excellence and open communication. Our team members grow and develop skills together while providing a high-quality, well-rounded patient experience.

We are currently looking to expand our team and develop Ardon team members in all areas of core business functions.

We are looking for a Supervisor of Pharmacy Production, under the guidance of the Manager of Pharmacy Operations, will be the main point of contact for back end office (BEO) needs, ensuring all aspects of daily production are met. As such, this role is responsible for BEO staff, workflow, inventory and supply purchasing, invoicing, temperature monitoring, DSCSA compliance, re-ship resolution, and new hire training.

Primary Functions:

1. Ensuring pharmacy processes are completed and all orders ship on date promised
2. Directs BEO staff throughout the day to maintain highly efficient workflow
3. Performs quality assurance checks
4. Develops performance metrics and tracks productivity
5. Analyze temperature validation process and propose any necessary changes
6. With direction of PIC, Ownership of all BEO Policies and Procedures
7. Completion of cycle review
8. Ensures timely processing of Stericycle
9. Ensures DSCSA tracking is complete through Tracelink
10. Ensures appropriate invoice processing
11. Ensures re-ship resolution documentation and follow-up is completed correctly
12. Actively participates in quality assurance projects
13. Conducts team huddles and one-on-ones with individual staff
14. Supplies performance metrics to staff weekly
15. Tracks and documents internal and external errors
16. Provides error reporting for QA
17. Member of Quality Assurance Committee
18. Approves PTO requests and manages BEO schedule
19. Performs employee annual reviews
20. Monitors staff members’ performances and schedules according to departmental standards
21. Develops and manages departmental reports for volume, service levels, productivity, and other markers.
22. Performs dispensing and shipping functions when necessary
23. Ensures adherence to accreditation standards/objectives
24. Maintains awareness of changing average wholesale prices (AWP) and costs to ensure the pharmacy obtains optimum reimbursement
25. Works with Legal & Regulatory department on compliance audits and documentation of training.
26. Ensures daily inventory operations are complete
27. Oversees cleaning schedule for back-end work spaces and equipment
28. Oversees daily temperature monitoring and review, utilizing SensoScientific technology and manual logs
29. Updates policies and procedures and written job aids as needed
30. Responsible for training and documentation of new personnel on dispensing and packaging duties
31. Ensures entry of needed data points for reports
32. Maintains knowledge of the pharmacy’s services and helps educate staff and referral sources
33. Works with marketing staff to identify and correct opportunities with referral sources
34. Assists elsewhere in the pharmacy when possible
35. Maintains active Oregon license. Immediately informs supervisor (and Oregon Board of Pharmacy within 10 days) of any arrests, convictions, suspected or known violations of law, or any other conduct that might affect or has affected license status. Reports to Oregon Board of Pharmacy within 15 days any residence address or employment changes.
36. Ensures conformance of team with the standards of attendance, which may be revised from time to time
37. Adheres to regular attendance in conformance with the standards, which may be revised from time to time, which is essential to the successful performance of this position.
38. Actively participates and provides support as needed to leadership and quality program staff to ensure activities related to the company’s quality management program and quality improvement activities maintain priority focus and are effectively executed. This may include but is not limited to activities that promote objective and systematic measurement, monitoring, and evaluation of services and defined Quality Improvement Projects (QIPs) that may result from such efforts.
39. Complies with the company’s Human Resources policies, Employee Handbook, Code of Conduct, and all department policies and procedures, including protecting confidential company, employee, and customer information; attending work punctually and regularly; and adhering to good safety practices in all activities.
40. Perform other duties and responsibilities as assigned.

What is a day at Ardon like? When we aren’t diligently working to change our patients’ lives, we’re planning potlucks, playing foosball, or celebrating this month’s birthdays (cake and balloons required). Each day we come to work excited and enjoy what we do. Our progressive environment embodies the notion that life is meant to be shared and lived well, through hard work, compassion, camaraderie and community.

We work to build trusted relationships and to be a resource that patients can turn to for help. We value this responsibility and take great pride in the opportunity we have to meet the specialty pharmacy needs of our customers. Team Ardon has a passion for providing great service and helping others. 

Ardon Health seeks to allow equal employment opportunities for all qualified persons without regard to race, religion, color, age, sex, sexual identification or orientation, national origin, marital status, disability, veteran status or any other status protected by law.