The Technical Writer will be responsible for creation, maintenance, and analysis of technical documentation.  This role will work across multiple teams with the main responsibility within Software Development.

Responsibilities:

• Work directly with the Development Team in documenting requirements and designs for product enhancements.
• Develop technical content for products including install guides, administration guides, overview guides, training guides, online help, reference material, release notes, etc.
• Develop online help for customers.
• Maintain and enhance product documentation for ongoing product releases.
• Analyze existing documentation to identify missing and inconsistent content.
• Install and use the product to better understand the technical issues that need to be documented.
• Quickly learn and apply new tools, processes, and standards.
• Demonstrate adaptability and forward thinking in the face of technological or organizational change.
• Propose technical improvements to authoring tools and work with technical leads to evaluate and implement.
• Initiate and drive projects to improve customer experience, efficiency, and sensible cost avoidance.

Education and Experience:

• Bachelor’s degree in related field
• Minimum 3 years writing in a technical capacity
• Experience with an information technology company
• Proficiency in Microsoft Office, especially Excel and Word
• SharePoint experience helpful but not required

Skills

• Strong leadership, organizational, and interpersonal skills
• Excellent written and verbal communication skills
• Ability to be resourceful and proactive in dealing with issues
• Timely completion of tasks
• Exceptional work ethic
• Ability to work well across all teams
• Great attitude and enthusiasm