Position Summary: The Non Judicial In Home Services Supervisor manages a team of Diversion Care Coordinators providing intensive case management and care coordination of families served in the Non Judicial In Home Services track. This position ensures that all contractual and performance measures are adhered to. This includes supervisory review of case records and compliance with Florida Statute Chapter 39, Florida Administrative Code, and all agency policies, operating procedures and applicable COA standards. This position will provide oversight of the team's service authorization, Family Team Conferencing and Wraparound process in a flexible, responsive, culturally competent service delivery system. This position will provide on call support to families served and participate in quality improvements processes when indicated.

Technical/Functional Expectations:

1. Management/Leadership of Diversion Care Coordinators: This position will have six direct reports of Diversion Care Coordinators and interface with the Department of Children and Families Child Protective Investigators for those children and families identified to be served through Non Judicial In Home Services. This position will also complete Performance Evaluations and appraise the employee's job results and performance in order to develop, counsel or discipline direct reports.
2. Risk Assessment and Child Safety: This position will be adept at Risk Assessment and Child Safety including the development of safety plans, Ongoing Functional Family Assessments and ensuring that appropriate safety management services are authorized timely.
3. Compliance with Contractual and Performance Measures: This position will ensure that all contractual and performance measures are adhered to related to child safety and well-being. This includes the timely documentation of chronologicals, initial family contact, completion of family assessment and care plan, supervisory reviews and monthly home visits.
4. Data Management Reports: This position will run daily and monthly management reports in the state automated child welfare information system (FSFN) in order to assure compliance.
5. Fiscal Management: This position will provide fiscal management of the Diversion budget and services authorized for Non Judicial In Home Services families.
6. Family Team Conferencing and Wraparound Process: This position will provide leadership of the Family Team Conferencing and Wraparound process adhering to the ten principles of Wraparound.
7. Other duties as required: Job performance requires fulfilling other incidental or related duties as assigned, assisting and training others, and performing duties of higher rated positions from time to time for developmental purposes.

Behavioral Competencies:

1. Facilitation: Able to use judgment and provide a processes to ease group resolution of issues; clarify points of view and terminology to gain group acceptance; facilitate the actions, decisions, or opinions of others in a positive direction.
2. Develop Relationships: Able to relate with others while building credibility and rapport; give personal support and reassurance; put others at ease; build cooperative relationships.
3. Responsiveness: Able to take action to meet the needs of others; respond to solve problems; minimize delays or problems with little or no supervision.
4. Verbal Communication: Able to clearly express ideas, information, or concerns with the spoken word; present verbal information in a straightforward manner; ask questions in order to open channels of communication; listen to understand perspective of others.
5. Problem Solving: Able to exercise judgment in building realistic solutions to problems; understand the real issues behind problems; use common sense and take practical action to solve problems.
6. Integrity: Able to demonstrate consistency of words and actions; protect confidential information; do what is right even when no one is watching; demonstrate sound business ethics; consistently comply with organizational values.
7. Sensitivity: Work effectively with and show sensitivity to cultural differences and various socio-economic backgrounds of others.
8. Ethics: Adhere to and model principles and values of Agency and System of Care by being strength-based, solution-focused, maintains highest level of integrity and ethical standards and work collaboratively with employees, partners, stakeholders and clients in all interactions.