Job Title:           Receptionist

Department:   Administration

Reports to:     Dispatch Manager

Summary

American Fast Freight, (AFF) Inc. Administrative positions can be specific in nature or may include a wide array of activities.  AFF expects and appreciates employee’s in an administrative position to assume ownership in the processes and results of activities within your scope of work.

Job duties and responsibilities as shown below may be changed from time to time by management, and/or ownership of AFF.  We make changes from time to time to maximize employee strengths, provide for additional growth opportunities, and improve on overall company performance.

Work Schedule:

Monday – Friday, 8AM – 5PM

Primary Duties and Responsibilities: 

• Answer multiline phones
• Sort/Distribute mail and faxes
• Provide assistance to guests upon arrival
• Administrative support for various department
• Filing, photocopying, data entry, assisting others as requested
• Strictly observes work schedules and specific requirements to meet company procedures.

 Experience:

• Employee must have a minimum of (1) year experience in a customer service environment.
• Have the ability to type (35) words per minute
• Ability to navigate and operate Microsoft applications such as Excel, Outlook, and Word proficiently
• Advanced experience using Microsoft Lync phone system
• Ability to perform processes with minimal supervision
• Demonstrates attention to detail, ability to solve problems, maintain confidentiality, meet deadlines, and strong listening skills
• Has professional demeanor when communicating and working with employees, customers/vendors, and all relevant departments

 Language Skills:

• Employee must have the ability to read and write the English language
• Have the ability to effectively communicate, and respond to questions from management, coworkers, customers and the general public

Reasoning Abilities:

Employee must have the ability to solve practical problems and deal with a variety of situations in a professional fashion.

Certificates, Licenses:

None required

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing this job, the employee is regularly required to:

• Stand, sit, stoop, walk, and reach with hands and arms
• Prolonged periods of time entering data into the computer
• Talk and hear
• Specific vision abilities required by this job include close vision, color vision and the ability to focus with the aid of eye wear if needed

Work Environment and Environmental Conditions:             

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job

• Continued heavy foot traffic and other distractions throughout the work area
• Time sensitive work environment
• Low to High noise levels
• Focused attention to customer requirements