Legato, LLC Senior Recruiter Stan Blackwell (stan.blackwell@legatocorp.com / 410-218-0900) would love to speak with you regarding the following position: Operations Center Specialist in Columbia, MD.

What You Will Do

As part of a 24x7 Operations staff, perform the activities associated with the identification, prioritization, and resolution of operational issues to ensure service levels and objectives are met. Refers issues to Tier 3 staff for resolution as required, track and monitor response/resolution time, and verifies user acceptance. Acknowledging events received from the Enterprise Management Tools. Opening incidents relating to received events. Troubleshooting based on defined procedures to resolve the event.

Who You Will Work With

With other Operations Staff and Help Desk Specialist.

Who You Are

An Operations Center Specialist that can develop an understanding of the numerous process flows to other IT systems and update Standard Operating Procedures documents to adapt to new system functionality or configuration changes.

Our minimum requirements for this role:

Security Clearance Required: TS/SCI w/ Polygraph

• Bachelor’s Degree in a Business, Technical or Math related field.
• Must have experience working with customer technology and support requirements.
• Experience working with SLAs
• Strong time management and communication skills
• Strong interpersonal and presentation skills
• Strong troubleshooting and technical skills in networking and desktop support.
• Experience with enterprise management monitoring tools such as HP Open view, Solar winds, or Splunk required
• Experience with ITSM tools such as Remedy, Service Now, Service Manager, or equivalent required

Must be willing to work shift

• Day 1: Sun-Thurs, 0600-1430
• Day 2: Tues-Sat, 0600-1430
• Swing 1: Sun-Thurs, 1400-2230
• Swing 2: Tues-Sat, 1400-2230
• Night 1: Sun-Thurs, 2200-0630
• Night 2: Tues-Sat, 2200-0630

What Your Future Manager Says

"Our team at Legato Corp is a family first company that is growing every day and we look forward to finding that perfect Operations Center Specialist  that will bring us to the cutting edge of technology and keep us moving forward." ~Vice President

About Your New Company

Legato, LLC is a dynamic small business headquartered in Odenton, adjacent to Ft. Meade, MD. Our IT engineers and security experts are among the top of their field and enjoy working at Legato for its attention to its employees, aggressive compensation, and benefits package and upward mobility possibilities.

Legato, LLC is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer and hire without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. U.S. Citizenship is required for most positions