Professional Services Technician 100% TRAVEL
- Job Title
- Professional Services Technician 100% TRAVEL
- Job ID
- 27085918
- Location
- Troy, MI 48084
- Other Location
- Description
-
Overview: The Professional Services position will provide installation and support services customer base across all of our verticals; specifically in the areas of Restaurants, Cafeterias, Grocery Stores, and other foodservice operations. In this role you will be required to develop an in-depth knowledge of our existing customer base, and hardware products.
Responsibilities:
- Develop detailed product knowledge of the product suite
- Diagnose hardware, software, and configuration issues
- On-site implementation of foodservice technology solutions
- Maintain and improve documentation related to installation and support procedures
- Install, configure, and test third party interfaces (POS, Merchant Gateways, etc.)
- Configure solutions for installation, including item and menu building
- Provide USB peripheral installation and troubleshooting
- Provide remote training to customers
- Interact with customers with a positive and encouraging attitude
- Provide occasional evening and weekend support
- Participate in Quality Assurance of new software releases and product offerings
- Provide occasional on-site support of customer installations
- Provide technical support to the Sales teams
- Must be comfortable with assigning IP addresses, network troubleshooting and topology, VLANs, and subnets.
- May also need to terminate Ethernet cables and punch down cables.
- Must be able to review software logs and find issues and suggest user and administration experience improvements
Education and Experience:
- Associates Degree in related field or equivalent experience
- Minimum 3 years IT experience
- Proficiency in Microsoft Office Suite
- Experience with USB peripheral installation and troubleshooting
- Experience with remote access software and support
- Experience with networking (physical and logical)
- Experience with software QA
- Database experience and understanding
- Knowledge of graphic design and file formats
Skills:
• Strong leadership, organizational and interpersonal skills
• Excellent written and verbal communication skills
• Ability to be resourceful and proactive in dealing with issues
Working Environment:
• Varies between an in office/support center environment and on-site in a restaurant/cafeteria environment.
Travel:
• Travel 75%-100% of each month