Our client is building a best-in-class digital customer experience across its entire brand portfolio and is looking for a product manager with strong business skills and technical knowledge to drive their evolving eCommerce offerings. This role will manage the maintenance and improvements for both front-end and back-end applications of digital properties and guide cross-departmental efforts with stakeholders and partners.  He or she will be a key member of our rapidly evolving eCommerce team. Responsibilities—such as building a product roadmap, leading a cross-functional team, managing external partners, implementing functionality, integrating software and refining user experiences with a/b testing—will stretch over the enterprise, which has a global footprint of multiple brands.

The right candidate will have a passion for web development, conversion optimization and data-driven management.  He or she will have a proven ability to manage development environments, release cycles and quality assurance, and preferably, have 5+ years of experience of Agile project management at an eCommerce retailer with industry scale.  This person will have six areas of responsibility.
 

·         Product Management
 

·         Back-End Operations
 

·         Data Analytics
 

·         Front-end Production
 

·         Site Performance Reporting
 

·         New Technologies

Product Management

·         Manage planning, coordinating and delivering end-to-end requirements for customer-facing products and platform integrations, including custom e-commerce modules and Magento APIs

·         Oversee product roadmaps, development sprints, backlog grooming and status meetings

·         Supervise a cross-functional group of designers, developers, QAs, web producers and data analysts, all of which could be both internal and external.

·         Be a driving force in continuing to build and maintain our cohesive, high functioning, cross-departmental eCommerce team

Back-End Operations

·         Develop and coordinate eCommerce functionality, launches and enhancements.
 

·         Prioritize and manage projects to timelines, budget and team resources.
 

·         Integrate back-end solutions for devices, checkouts, payments, sign-in, fulfillment, accounting, order processing and data transfers with our internal teams
 

Data Analytics
 

·         Oversee data analytics implementation—including partner tagging—and Google Analytics reporting
 

·         Manage conversion rate optimizations and a/b and multi-variate testing design and execution
 

·         Identify opportunities for improvements of product performance and delivery models by analyzing analytics and productivity data
 

Front-End Production
 

·         Coordinate front-end efforts with brand marketers, such as store content, custom landing pages and URLs, analytics tagging, curated assortments, creative assets and promo code production
 

·         Work with partners and marketers to set up new products, cross-sell/upsell, and promote subscriptions
 

Performance Reporting
 

·         Provide visibility and transparency through automated site reporting for senior management
 

·         Track costs centers and analyze resource requirements across projects to meet business goals
 

New Technologies
 

·         Recommend new product innovations through hypothesis testing and staying plugged into ecosystem advancements and industry trends
 

·         Collaborate cross-departmentally and with agency partners on requirements to design and implement new technologies
 

·         Oversee all phases of development, including prototyping, dev, UAT, production and QA for all new user experiences
 

Required Skills
 

·         5+ years of experience in delivering eCommerce products
 

·         Knowledge of IT processes, such as Architecture, Dev, Support, Ops and code release life-cycle
 

·         Expertise with Agile Management methodologies (such as Scrum) and solutions / tools (such as Jira)
 

·         Demonstrated use of hard data and metrics to support assumptions and develop business cases
 

·         Experience leading cross-departmental projects
 

·         Ability to lead by example and roll up sleeves to execute tactical work if necessary
 

·         Positive attitude with an ability to build relationships at all levels within an organization
 

·         Ability to communicate / present complex technical information in a clear manner to non-technical audiences
 

·         P&L management experience preferred
 

·         Excellent prioritization and organization skills
 

·         Strong Microsoft Office and Excel skills
 

·         Bachelor's degree in Computer Science or related discipline preferred