Tier I SAN Administrator

Emmitsburg, MD

Secret Clearance

Talent Orchard LLC has been retained by DEI as their outsourced recruiting organization to manage their hiring process, and we are searching for a Tier I SAN Administrator with a Secret Clearance to support a DoD customer.

Responsibilities:

• Provides technical support for the Pentagon Enterprise Storage environment.
• Answer service calls, open and escalate customer tickets, perform initial troubleshooting of workstations, servers, fiber channel switches, IP switches and storage arrays.
• Responsible for routing tickets accordingly to Tier II and Tier III support staff within the Storage Services Branch.
• Monitor email boxes and open tickets, perform workstation and server patching, monitor the enterprise storage area network, and other duties as they apply.
• Interact with customers, engineers and vendors resolving issues with storage connections and clustering capabilities
• Escalate incidents IAW with processes and procedures
• Make changes to monitoring software policies, thresholds, and alarm values
• Troubleshooting of EMC or equivalent SAN equipment, Cisco and Brocade Switches
• Ongoing interaction with EMC, Cisco and Brocade support to resolve issues
• Maintaining, tuning, and patching systems for optimum performance and security
• Storage and Network Connectivity Monitoring and Management
• Coordination of internal and external communications
• Dispatch and coordinate support engineers
• Troubleshooting Windows servers and workstations
• Creating contacts and mailboxes in Microsoft Exchange
• Monitor and report on storage and network system status
• Update process documentation and work instructions
• Relocating enterprise applications between geographically dispersed locations
• Participating in monthly routine maintenance tasks
• Migrating or upgrading systems, where applicable
• Installing, configuring, and managing the Windows operating systems and related tool sets

To be successful with this customer you will:

• Show passion for customer service and excellence in a process-driven service delivery environment
• Be a team player who is technical & solution oriented; a good communicator, and know how to organize your work.
• Be flexible and perform well during periods of intense stress
• Not rely on working 9 to 5
• Shift work is required (Nights 1900-0700 (Sunday, Monday, Tues, and every other Saturday)
• Make efforts to improve skills and knowledge by taking initiative to improve own effectiveness on the job
• Show an interest in learning new materials and staying abreast of latest technical information and be able to quickly learn new information
• Be dedicated to meeting client expectations
• Be able to develop and maintain relationships with clients
• Follow established policies and procedures
• Be careful, thorough with high standards of performance
• Ensure work is planned and organized
• Demonstrate a desire to perform well
• Exhibit ability to develop positive relationships with individuals in other departments
• Show ability to identify important aspects of a problem, gather appropriate information, determine potential cause, and specify alternative solutions
• Show ability to prioritize work and perform several tasks at the same time

Required Qualifications:

• High School Diploma or Equivalent
• Must have an active Secret Clearance to start
• Security + CE certification required to start
• 2 years of experience with SAN (storage) administration
• Ability to provide excellent customer service delivery and must have exceptional attendance and punctuality.
• Must be team orientated and flexible on covering shifts or traveling to remote sites on occasion should the need arise.
• Self-starter with a passion for solving complex issues
• Willingness to take ownership of highly challenging tasks and problems
• Strong communication skills
• Excellent interpersonal and teaming skills with ability to collaborate and work effectively with individuals and groups
• Ability to handle multiple tasks concurrently, meet deadlines and focus despite conflicting demands

Additional Desired Skills:

• Familiarity with ITIL best practices
• Experience with Remedy ITSM
• Knowledge of storage, high availability, and networking technologies
• Understanding of storage and SAN technologies, hardware, software and related tools
• Experience troubleshooting Windows operating systems
• Ability to work nights and/or weekends
• Strong written and oral communications skills
• US Citizen and have a DoD Top Secret security clearance with the ability to obtain a Top Secret/SCI

Additional Preferred Skills/Knowledge Of:

• EMC storage technology certification or equivalent
• Hitachi storage technology certification or equivalent
• ITIL Foundations certified
• Familiarity with VMware vSphere
• Knowledge of blade server technology
• Microsoft server and/or workstation certifications
• Familiarity troubleshooting and/or configuring Brocade fibre channel switches
• Experience troubleshooting and/or configuring Cisco switches and routers
• BMC Remedy
• Microsoft Office
• Ability/Desire to quickly learn new technologies
• Microsoft Windows Server
• LINUX
• VMware
• HBSS
• FW, Routers, Switches, SAN, NAS
• TCP/IP, DNS, DHCP, WAN, LAN, VOiP, WLAN
• Data Backup

Talent Orchard LLC is an SBA (8A), Economically Disadvantaged Woman-Owned Small Business, and Woman Business Enterprise Certified firm that provides the following services to clients in the commercial and public service sectors:

• Human Capital
• Professional Services
• Accounting/Audit Readiness
• Network/Cyber Security & IT Infrastructure
• Software Development/Engineering

Established in 2010, Talent Orchard has an exceptional reputation, providing staffing solutions to time-sensitive, talent scarcity issues to deliver better talent management ROI.  Our specialty lies in the critical area of program talent acquisition and resource management, not in one narrow skillset, but across many areas of technical and functional delivery.

To learn more about our other exciting opportunities, visit our Jobs Page at www.talentorchard.com.

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