Employment
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Billing Specialist
- Job Title
- Billing Specialist
- Location
- CARSON, CA
- Other Location
- Description
-
Job Title: Billing Specialist
Division: HOT / Carson
Department: Billing Department
Reports to: Billing Manager
Summary
Responsible for invoicing of freight bills to include accurate and timely entry into the FileMaker system, reviewing Bill of Ladings for accuracy and completeness.
Work Schedule:
As assigned by the Billing Manager, which may include early morning and/or late evenings
Essential Duties and Responsibilities:
- Entry of all received freight bills into the AI Detail screen of the customized software system
- Accurately enter proper freight destination and billing information for proper invoicing and delivery
- Capture OS&D, warehouse notations and correct any data entry information throughout multiple company programs
- Apply appropriate rates, per the customer rate proposal
- Work with Pricing when rates are not established via email and ensure updates are made in Rate Database
- Professionally interact with internal and external customers
- Assist with logout of sailing packets
- Assist with scanning bills of lading into software system
- Other duties as assigned
Qualifications:
- Ability to type minimum of (35) words per minute, 10 key and a high level of accuracy is required.
- Mid to high level knowledge of Windows, Excel and Word operating systems
- Minimum of three years of customer service experience
Language Skills:
- Employee must have the ability to read, write, interpret and analyze corporate memos, company procedures and government agency regulations.
- Have the ability to speak and understand the English language.
- Have the ability to effectively present information and respond to inquiries from managers, customers, coworkers and the general public.
- Must command excellent telephone etiquette.
Reasoning Abilities:
- Employee must have the ability to solve practical problems and deal with a variety of variables in situations.
- Ability to interpret a variety of information and instructions in written, oral, diagram or schedule form.
Certificates, Licenses:
None required
Physical Demands:
The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job.
- Stand, walk, sit, stoop and reach with hands and arms.
- Prolonged periods of time entering data into the computer system.
- Multiple phone lines requiring assistance during work shift.
Work Environment and Environmental Conditions:
- Time sensitive data entry requirements
- Low to moderate noise levels
- Warehouse environment, which is subject to safety guidelines, proper clothing and subject to diverse weather conditions.