Employment: Current Opportunities at American Fast Freight

Employment

Current opportunities at American Fast Freight
Phone: (800) 642-6664
Email: Info@AmericanFast.com

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Customer Service Specialist

Job Title
Customer Service Specialist
Location
Kapolei,  HI 96707
Other Location
Description

Job Description – Customer Service Specialist

  • Reporting to: Director of Operations
  • Location: Kapolei, HI

 

Core Objective: Professionally field inquiries from external and internal customers on a timely basis, providing a high level of service at all times. Provide support administratively to our Hawaiian Ocean Transport terminal as well as our partner agents, ensuring all freight arrives on time and intact.

 

Key Activities:

  • Fielding inquiries via phone and email from internal customers on various topics such as but not limited to:
    • Proof of Delivery Requests
    • Freight status
    • Scheduling Inquiries
    • Damaged Freight Concerns
    • Claims processing
  • Provide customized service plans for high-volume key accounts including but not limited to custom proactive reporting
  • Creating freight records, executing East Bound fright movements from start to finish
  • Scheduling, routing, dispatching of Hawaiian Ocean Transport drivers
  • Administering agent relationships including but not limited to:
    • Product of agent packets and all related documentation
    • Providing agents with all necessary information to perform work on our behalf
  • Any additional duties as assigned by the Director of Operations

     

Preferred Experience:

  • A minimum of 2 years experience in a similar role