About CityLife: CityLife Neighborhood Clinics… Improving health block by block… It’s a movement!  CityLife is changing how members should think of primary care. Like the old family doctor, primary care is the first place to go for all your health needs. A primary care physician has been the first stop to diagnose & treat illness. Now, primary care is still where you go when you are sick & want to feel better, but also when you need help with the health care system & when you are well & want to get healthier.

Only you can improve your health, but you do not have to do it alone.  At CityLife, we know health is more than just physical, which is why we have a care team in place to take care of the whole you, as a person, and not as a condition! The minute you walk in the door, a warm family feel not only makes you feel cared for, but comfortable.  At CityLife, you not only have a doctor, but a whole team of health care professionals built around you and your needs!  The health care system is hard to navigate, and at CityLife, we know that. That is why we have made it our mission to make health easier by offering same-day visits, walk-in care and so much more!

Position Description:

Reporting directly to the Clinic Operations Leader, the Medical Records Specialist collects, maintains and distributes all member documents. Responsibilities include maintaining the electronic medical records (EMR) system for all members while managing document control to ensure that the care team has the most up to date documentation in a timely manner. The Medical Records Specialist also responds to requests and correspondence, assembles highly confidential and sensitive information for internal and external parties.

Essential Duties:

• Manage inbound faxes and index all documents to members’ charts.
• Extract data, such as lab values and test results into data fields in the members’ charts.
• Request medical records to external providers, such as previous PCP charts, and index to member’s charts.
• Send progress notes from Urgent Care visits to external PCPs in the community.
• Provide faxing/document support to care teams, as needed.
• Manage incoming and outgoing information received from specialists, hospitals, and emergency rooms.
• Accurately update patient information in the EMR system (i.e. demographics, contact preferences, insurance information etc).
• Maintain member privacy at all times by following HIPAA guidelines.
• Understand and utilize EMR system properly.
• Work in partnership and develops strong professional relationships with team members. 
• Collaborate with entire primary care team to ensure member’s healthcare needs are being met.
• Other duties as assigned by supervisor

Qualifications/Skills:

• High school diploma or general education diploma (GED)
• Associate’s Degree in business or a related field preferred
• Medical Office Administration courses and experience in a medical office environment a plus
• Must have excellent communication skills