Conexess Group is aiding a Portland based client in their search for several Technical Support Analysts.  This is a long term opportunity and we have several different roles and shifts available.  

• Provides guidance, assistance, coordination and follow up on client questions, problems or malfunctions of all systems applications, hardware and software installed or maintained by IT.
• Interprets, evaluates and resolves if possible, telephone inquiries pertaining to the functional operation of all installed application hardware and software products supported by IT. 
• Analyzes simple to moderately complex inquiries and determines appropriate technical area or vendor to resolve problems. 
• Consults with the supervisor and IT professionals when the appropriate course of action is unclear. 
• Alerts the client community and team members when a major problem is suspected.
• Follows up on specific inquires or requests to ensure client satisfaction. 
• Reports problems with procedures and makes suggestions for improvements. 
• Receives general supervision and is competent to work on own for most help desk activities.

Required Skills

• At least two, typically four years’ experience in IT
• Sufficient knowledge of IT operations, responsibilities, work flow processes and procedures to resolve most inquiries independently. 
• Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other IT staff.
• Associate degree in Computer Science or a related discipline

Available shifts

• Mon- Fri 1130am- 8pm PST
• Mon- Fri 8am- 6pm PST
• Mon- Fri 10am-8pm PST
• Tue- Sat 11am-730pm PST
• Sat- Wed 9am- 730pm PST