Network Voice Architect

San Diego, CA

Talent Orchard LLC, a boutique talent acquisition consulting firm, has been retained under contract by a digital solutions and technology services company to identify a Network Voice Architect in San Diego, CA. Our client is an information technology services and infrastructure services provider who has global presence in more than 29 locations across the world. This would be full time opportunity based out of San Diego, CA and ability to get to the location is a must to qualify.

Responsibilities:

• Design, implementation, ongoing management, and troubleshooting of Cisco Unified Communications Systems, including CallManager/Unified Communications Manager 9.x through 11.x, Unity Server, Unity Connection, Cisco Customer Voice Portal, and Cisco Unified Contact Center Enterprise.
• Management and troubleshooting Cisco Analog and Digital voice gateways and devices, including ISR’s, VG224’s, CUBE as well as Cisco IP phone provisioning.
• Leads the development of a strategic plan which ensures IT infrastructure is aligned with business and customer needs.
• Design of enterprise telephony infrastructure that is agile & robust in meeting evolving business requirements while maintaining competitive cost structures.
• Leads the development of a system/process which provides early recognition of system performance trends and ensures that information is utilized to drive improvements to quality of service
• Teamwork/Collaboration: Support team members by establishing effective interpersonal relationships and cross functional partnering.
• Job Knowledge: Clearly demonstrates a good grasp of key job functions, relevant terminology, technical processes and standards.
• Customer Experience: Communicate effectively with customers, advocate customer needs and initiate resolution

Skills Requirements:

• Bachelor’s or Master’s Degree in Computer Science, Information Systems, or other related field, or equivalent work experience
• 10 years of Hands-on experience CallManager/Unified Communications Manager 9.x through 11.x
• Unity Server and Unity Connection experience
• Call Manager, SRST, UCCE, ICM, CVP, Call Studio, VXML gateways, CUIC, and Finesse
• Strong knowledge of Cisco Voice Gateways, SIP/H.323/MGCP & ISDN PRI troubleshooting
• Ideal candidate must have a strong background in traditional IP Networking
• Understanding of network operations at Layer 2 and Layer 3
• Understanding of major routing protocols
• Understanding of fundamental network technologies (VPNs, NAT, etc.)
• Understanding of Quality of service
• Experience with Cisco Unified Communications applications, including CallManager
• Experience with IP Telephony protocols, including SIP, H323, and MGCP
• Experience with Cisco Voice gateways, including technologies such as CUBE, PRI, FXO, FXS, and SRST
• Experience with implementing Cisco UCS servers and applicable best practice methodologies for UC on UCS
• Experience upgrading CallManager, Unity Connection, Presence, UCCE components: ICM, CVP, CUIC, Finesse
• CCIE Voice Certification a preferred

Talent Orchard LLC is an SBA (8A), Economically Disadvantaged Woman-Owned Small Business, and Woman Business Enterprise Certified firm that provides the following services to clients in the commercial and public service sectors:

• Human Capital
• Professional Services
• Accounting/Audit Readiness
• Network/Cyber Security & IT Infrastructure
• Software Development/Engineering

Talent Orchard LLC is an SBA (8A), Economically Disadvantaged Woman-Owned Small Business, and Woman Business Enterprise Certified firm that provides the following services to clients in the commercial and public service sectors:

• Human Capital
• Professional Services
• Accounting/Audit Readiness
• Network/Cyber Security & IT Infrastructure
• Software Development/Engineering

To learn more about our other exciting opportunities, please visit our Jobs Page at www.talentorchard.com.

@talentorchard