L3 Support Engineer

San Diego, CA

Talent Orchard LLC, a boutique talent acquisition consulting firm, has been retained under contract by a digital solutions and technology services company to identify a L3 Support Engineer in San Diego, CA. Our client is an information technology services and infrastructure services provider who has global presence in more than 29 locations across the world. This would be full time opportunity based out of San Diego, CA and ability to get to the location is a must to qualify.

Responsibilities:

• Design, install, configure, document and maintain internal network infrastructure.
• Troubleshoot and repair network-related problems collaborating with IT operations team, third parties and key stakeholders.
• Ensure that network links and equipment are properly monitored and that alerts are addressed in a timely manner.
• Collaborate with IT and Information Security to establish, monitor and enforce network access policies.
• Create and satisfy stringent SLAs associated with Internet Connectivity, Wide Area Network, VPN Connectivity, and Wireless Connectivity.
• Set up, configure, and test Cisco Call Manager, Unity, Call Manager Express, Unity Express, Cisco LAN switches (core, distribution and access), Cisco firewalls, routers and voice gateways, etc.
• Perform client consultation: plan, design, implement, and support the voice infrastructure
• Develop and implement the technical architecture and physical design of the network: analyze existing voice and data networks and recommend solutions
• Create, maintain and improve documents supporting IT network processes and procedures.
• Plan, test and respond to Business Continuity and Disaster Recovery events.
• Actively participate in scheduled Off-Hour Operations, Weekend Work and On-Call Rotation Shifts to provide 24 x 7 support.
• Implementation and Troubleshooting of, Multi-layer switches, ISR/ASR routers and wireless networks
• Implementation and Troubleshooting of, WAN Optimizers, Load Balancers, firewalls, DNS/DHCP and VPN Gateways
• Implementation and Troubleshooting of monitoring tools like Solarwinds
• Maintaining Documentation – Creating and maintaining SOPs/CMDBs/KEDBs/Run Books
• IT Service Management – Good understanding of ITIL best practices
• Monitoring Tools - Integration of Network monitoring tools (e.g. Solarwinds ) with ITSM dashboards (preferably ServiceNow)
• IT Service Management – Good understanding of ITIL best practices and SLAs
• Identity and Access Management – Implementation and troubleshooting of Cisco ACS, Cisco ISE, BYoD, Network Admission control

Skills Requirements:

• 8+ years’ experience as an IT Network Engineer.
• High level of proficiency in the following routing protocols: RIP, OSPF, EIGRP and BGP.
• Expert level knowledge with Routers, Switches, and Firewalls.
• Expert level understanding of TCP/IP, including; DNS and DHCP.
• Hands-on experience with Cisco network equipment.
• Experience in Cisco PBX and/or Call Center systems engineering experience
• Experience with router configuration, knowledge of voice mail, unified messaging, ACD and IVR systems
• Strong performance tuning (QoS) and capacity planning, traffic analyzation experience.
• Experience with monitoring solutions such as Solarwinds
• Working Knowledge of wireless technology using Ruckus or equivalent service provider
• Proven track record identifying and championing appropriate new technologies; ability to quickly adapt changes
• A self-starter who can prioritize work in a fast-paced and dynamic tech environment.
• A team player who can collaborate across all departments and with all levels.
• Must possess good analytical problem solving and troubleshooting skills.
• Bachelor’s Degree in Computer Science, Information Systems or equivalent experience

Desired Skills:

• Experience at multinational corporation dealing with network service providers
• Professional level Cisco Networks Data/Voice certification (e.g. CCNP, CCNA, CCVP, CCDP or CCIE)
• Ability to design and implement LAN/WAN using MPLS or Metro Ethernet
• Automation and scripting

Talent Orchard LLC is an SBA (8A), Economically Disadvantaged Woman-Owned Small Business, and Woman Business Enterprise Certified firm that provides the following services to clients in the commercial and public service sectors:

• Human Capital
• Professional Services
• Accounting/Audit Readiness
• Network/Cyber Security & IT Infrastructure
• Software Development/Engineering

Talent Orchard LLC is an SBA (8A), Economically Disadvantaged Woman-Owned Small Business, and Woman Business Enterprise Certified firm that provides the following services to clients in the commercial and public service sectors:

• Human Capital
• Professional Services
• Accounting/Audit Readiness
• Network/Cyber Security & IT Infrastructure
• Software Development/Engineering

To learn more about our other exciting opportunities, please visit our Jobs Page at www.talentorchard.com.

@talentorchard