Network Support Engineer-Voice

4.00 AM to 12.00 PM Shift

Dallas, TX

Talent Orchard LLC, a boutique talent acquisition consulting firm, has been retained under contract by a digital solutions and technology services company to identify a Network Support Engineer who is specialized in Voice Engineering in Dallas, TX. Our client is an information technology services and infrastructure services provider who has global presence in more than 29 locations across the world. This would be full time opportunity based out of Dallas, TX and ability to get to the location is a must to qualify.

Responsibilities:

• Provide Tier II level resolution and customer support to all VoIP issues across the enterprise
• Troubleshoot common VoIP issues including identifying and correcting issues with endpoints, trunks, dial plans, and profiles;
• Requires recent, hands-on technical experience supporting unified communications and Voice over IP (VoIP) telephony services;
• Responsible for the administration and maintenance of a large Cisco campus wide enterprise VOIP network;
• Work as a member of a larger network and telecommunications team, this systems administrator is responsible for the daily operation and maintenance of unified voice/video/data services provided across campus and wide area networks, and ensures changes to the environment are clearly documented (creating and updating all related engineering documents, drawings, IP addressing assignments, etc.).

Skills Requirements:

• Bachelor’s degree in Computer Science, Engineering or a related technical discipline;
• At least five years of experience implementing, troubleshooting, and documenting converged networks interconnecting endpoints, gateways, and teleconference bridge products.
• Must possess a strong understanding of telecommunication circuits (DS-0, DS-1, DS-3, T-1, T-3, PRI, and BRI) and multimedia protocols (H.323, SIP, SCCP, MGCP, RTP, RTSP, RTCP, etc.).
• Hands on Experience with the following: Cisco Call Manager, Cisco Unity, Cisco Telepresence, E911 environments, Cisco Unified Communications Manger 8.x, Cisco Servers (VM and traditional platforms), Cisco Unified Contact Center Express, Polycom products, Cisco IOS 12.x/15.x and Perl scripting language for automating configuration changes
• Troubleshooting common VoIP issues (identifying and correcting issues with endpoints, trunks, dial plans, profiles, etc.)
• Configuring Cisco routers to act as VoIP gateways;
• Managing conferences through the MCU/MCS;
• Troubleshooting common VTC issues (identification of failed endpoints, bandwidth saturation, misconfigured conferences, etc.);
• Good understanding of system networking over diverse topologies and environments and the limitations and advantages of different network/system architectures;
• Troubleshooting installation and break/fix issues associated with Voice and/or Video over IP products and integrating these components within heterogeneous network environments involving legacy PBX systems and the PSTN;
• Supporting voice end-users, coordinating with Cisco TAC, and telecommunication carriers’ Tier 2 and 3 support groups, tracking and escalating trouble tickets, and working with end-users;
• Deploying and maintaining server-based and router-based dial plans;
• Licensing of devices and servers (VoIP and DVTC);
• Reviewing Ethernet packet captures using tcpdump, Ethereal, Wireshark, etc., study network traffic flows, read interface statistics and identifying network connectivity and performance problems affecting Voice and Video over IP communications

Talent Orchard LLC is an SBA (8A), Economically Disadvantaged Woman-Owned Small Business, and Woman Business Enterprise Certified firm that provides the following services to clients in the commercial and public service sectors:

• Human Capital
• Professional Services
• Accounting/Audit Readiness
• Network/Cyber Security & IT Infrastructure
• Software Development/Engineering

Talent Orchard LLC is an SBA (8A), Economically Disadvantaged Woman-Owned Small Business, and Woman Business Enterprise Certified firm that provides the following services to clients in the commercial and public service sectors:

• Human Capital
• Professional Services
• Accounting/Audit Readiness
• Network/Cyber Security & IT Infrastructure
• Software Development/Engineering

To learn more about our other exciting opportunities, please visit our Jobs Page at www.talentorchard.com.

@talentorchard