Legato, LLC Senior Recruiter Stan Blackwell (stan.blackwell@legatocorp.com / 410-218-0900) would love to speak with you regarding the following position: IT Service Desk (Mid-Shift) in Annapolis Junction, MD.

What You Will Do

Monitor, track, and assign Break/Fix (HD) and Install, Change, Move, Surplus (ICMS, i.e., SR) tickets.  Verify tickets for correct routing and research and reroute incorrectly routed tickets. Update ticket status and provide work documentation on HD and SR tickets. Prioritize and assign daily work/tasks based on Quality of Service, remaining SLA times, priority tasking, and first-in, first-out.  Perform preliminary categorization of problems. Assign tickets to appropriate queues.  Notify site technicians of any priority or mission-critical problems or tickets and Route tickets to appropriate member of the site queue team. Check tickets for incomplete items (missing asset #, location, etc.) or insufficient documentation.  Complete required ticket updates and work documentation. Escalate problems or tickets to higher level management when required and/or necessary.

Who You Will Work With

You will work alongside other highly skilled Service Desk professional.

Who You Are

A technically focused professional that manages incidents and service requests and handles communication with the users.

Our minimum requirements for this role:

Security Clearance Required: TS/SCI w/ Polygraph

• Shall have a Bachelor of Science Degree in a related technical field with 1 years of relevant experience or 3 years’ relevant experience with a High School diploma.
• Must have 2 years’ experience in customer service, technical helpdesk, office administration, or project management.

Availability

Must be able to work (6pm to 4am) Wednesday thru Saturday

What Your Future Manager Says

"Our team at Legato Corp is a family first company that is growing every day and we look forward to finding that perfect Service Desk that will bring us to the cutting edge of technology and keep us moving forward." ~Vice President

About Your New Company

Legato, LLC is a dynamic small business headquartered in Odenton, adjacent to Ft. Meade, MD. Our IT engineers and security experts are among the top of their field and enjoy working at Legato for its attention to its employees, aggressive compensation, and benefits package and upward mobility possibilities.

Legato, LLC is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer and hire without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. U.S. Citizenship is required for most positions