Load Planners will process customer orders, plan & optimize shipments into loads while maximizing profit. This includes daily scheduling and handling of a multitude of shipments ranging in nature. This also includes some quoting as well communicating with the customer and providing solutions to their problems.
PRIMARY RESPONSIBILITIES
Assembles load fragments into consolidated loads thus balancing freight savings, service and contractual requirements when required
Coordinate shipping schedules
Provide shipment status reports to internal and external customers as required
Ensure that goods are shipped in the most timely and efficient manner according to documented processes, all the while targeting cost reduction, freight savings, service and contractual requirements
Keeping internal computer systems updated with the most current and accurate information available on every shipment
Prepare proper paperwork for billing
Re-routes freight as needed to meet demands and minimize costs
Works with supervisor to effectively resolve order discrepancies that are outside of his or her control
Answers questions regarding sourcing from internal and external customers as needed
Answer phones and respond to customer emails
Special project support as required
Works closely with carriers to assure efficient and effective delivery of goods
Follow up with customers to make sure we are capturing all possible business opportunities as well as areas that may need improvement
