Employment

Job Title:  Warehouse Customer Service Rep

Department: Warehouse

Reports to:  Warehouse Manager

Revised Date:  01.21.18

Position Purpose

Provide excellent customer service and properly document all pick and load information.

Maintain customer spreadsheets and inventories as required. 

Essential Duties and Responsibilities

• Ensure high quality customer service, professional communications, and interaction with customers, employees, and co-workers at all times.
• Practice all safety regulations and company policies and procedures
• Reporting any anomalies in freight such as damaged, overages or shortages immediately upon discovery or occurrence of damage.
• Complete accurate picking and loading information on each shipment in a timely manner.
• Maintain accurate inventory spreadsheets and computer records of all customer inventories.
• Communicate with external customers and internal co-workers in a timely manner to ensure that accurate information is provided for maximum efficiency.  
• Supports and actively complies with the security duties and responsibilities as described in the C-TPAT Security Program document which was received and signed for upon hire.

Qualifications

• Ability to effectively complete tasks in a timely manner.
• Ability to learn new tasks as needs arise and retain information.
• Ability to perform comfortably in a fast-paced deadline oriented work environment
• Ability to work as a team member, as well as independently.
• Ability to follow direction and to effectively complete tasks in a timely and safe manner.
• Minimum 2 years experience in a Distribution, Ecommerce or third party logistics environment.
• Proficient in Microsoft Office, Excel, Word.
• Data entry with minimum 50 wpm.

Communication Skills

• Ability to effectively communicate in English in variety of manners, both written and verbal.
• Ability to learn and use certain job function related computer functions

Work Environment / Physical Environment

Employee must lift 40 lbs on a frequent basis and up to 50 lbs on a less than frequent basis, sit for sporadic periods of time, stand for up to 8 hours at a time while monitoring, training, and developing staff. Walk for up to 8 hours in a shift to assure smooth warehouse operations. Reach above head for storing materials (up to 40 lbs), grasp, handle, and perform finger operations. Must focus physical activity for extended periods of time to assist freight movement.  Majority of time spent on feet in & out of potentially inclement weather. Typical non-heated warehouse dock environment.  Seasonal hot & cold temperatures will be experienced in warehouse environment.  Overtime & schedule modifications may need to be accommodated by the employee with general, but not necessarily advance specific, notice.