Legato, LLC Senior Recruiter Stan Blackwell (stan.blackwell@legatocorp.com / 410-218-0900) would love to speak with you regarding the following position: IT Service Desk, Mid-Night Shift in Annapolis Junction, MD.

What You Will Do

Responds to internal and external IT Service Requests for IT service on both Unix and NT servers. Provides user notification of receipt of Web- or email-submitted requests. Logs and tracks inquiries using service request management database, and maintains history records and related documentation.  Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility.  This position will include account creation, modification, and deletion responsibilities.

Who You Will Work With

You will work alongside other highly skilled Service Desk professional.

Who You Are

A technically focused professional that manages incidents and service requests and handles communication with the users.

Our minimum requirements for this role:

Security Clearance Required: TS/SCI w/ Polygraph

• A minimum of 2 years of experience with background in Microsoft Office applications to include Outlook, Word, and Excel.

• Shall have a Bachelor of Science Degree in a related technical field with 2 years of relevant experience or 6 years’ relevant experience with a High School diploma.

What Your Future Manager Says

"Our team at Legato Corp is a family first company that is growing every day and we look forward to finding that perfect engineer that will bring us to the cutting edge of technology and keep us moving forward." ~Vice President

About Your New Company

Legato, LLC is a dynamic small business headquartered in Odenton, adjacent to Ft. Meade, MD. Our IT engineers and security experts are among the top of their field and enjoy working at Legato for its attention to its employees, aggressive compensation, and benefits package and upward mobility possibilities.

Legato, LLC is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer and hire without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. U.S. Citizenship is required for most positions