Network Engineer

The Network Engineer is responsible for the day-to-day support of the local and wide area networks. The majority of the work assigned to the network engineer is task-related, providing operational support to the organization and its clients, while the remainder of the time serves for working on smaller project tasks and continuous education. The individual must be a proven self-starter with the ability to manage multiple tasks with very little supervision.

This role is expected to be at the Analyst or Associate level, internally.

 Key Responsibilities:

• Work with the Network Team to support business critical projects and maintain high levels of service, supporting over 30 core sites globally
• Maintain relationships with the Network Architect, vendors, and consultants to ensure that network standards and deliverables are met
• Troubleshoot and manage calls/tickets escalated from the HelpDesk and assist with network administration
• Troubleshoot, analyze and resolve faults in the operational network
• Monitor systems for network alerts and events so quick response can be provided and issues can be proactively addressed
• Perform routine hardware refreshes and software upgrades
• Ensure routine preventative maintenance and license compliance is performed on network assets
• Participate in the post-implementation support of new network environments (new office location, existing office relocations and/or expansions, refresh of legacy environment, integration of acquisition company network)
• Evaluate and test software changes and updates supplied by vendors, prior to installation
• Work with vendors, corporate IT, and other technology groups to resolve network-related issues
• Conduct routine hardware and software audits of all supported systems to ensure compliance with established standards, policies, procedures, and requirements
• Maintain proper change management documentation for all hardware and software modifications
• Report progress to supervisor, including the preparation of weekly status reports
• Participate in weekly on-call rotation
• Participate in monthly maintenance windows
• Perform additional tasks as assigned

 Qualifications/Requirements:

• CCNA (preferred)
• Minimum 3-5 years of experience
• Bachelor’s Degree in Information Technology, Computer Science, Engineering or related field (preferred) or the equivalent in training and experience.
• Working knowledge of layer 2 concepts such as VLANs, trunking, spanning-tree, first hop redundancy protocols (HSRP, VRRP, GLBP), and port-channels is required
• Working knowledge of layer 3 concepts such as subnetting and IP addressing, routing protocols (BGP, OSPF, EIGRP), VRFs, and policy-based routing is required
• Working knowledge of Cisco  routers – ISR G2, ISR 4K, and ASR series routers
• Working knowledge of Cisco Catalyst switches - 3850, 4500, 6500
• Working knowledge of Cisco Nexus switches - 2K, 5K, 7K, 9K
• Working knowledge implementing and supporting DNS, DHCP, SNMP, TACACS/RADIUS, SYSLOG
• Working knowledge of Cisco Meraki Wireless Solutions – Dashboard and MR Series access points
• Experience with Cisco DMVPN is a plus
• Experience with Load Balancer technologies (F5 preferred) is a plus
• Experience with WAN Acceleration technologies is a plus
• Experience with network monitoring and troubleshooting solutions - SolarWinds, Cisco Prime Infrastructure, and Wireshark is a plus
• Project management experience is a plus
• Capacity to successfully manage and prioritize simultaneous requests from start to finish
• Excellent verbal and written communication skills
• Ability to work under pressure and deliver results
• Strong customer service skills and ability to interact with clients, staff, and management teams 
• Ability to work full time in a fast-paced office environment; physically able to sit/stand at a computer and work in front of a computer screen for significant portions of the work day
• Some travel required