Title:  Team Lead - Network Operations Center/NOC

Our History:
From our start in 2009, Conexess has established itself in 3 markets, employing nearly 200+ individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies, to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record

Who We Are:
Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project based work.

OVERVIEW

Conexess Group is seeking a NOC Team Lead with knowledge and experience to lead the 24x7x365 enterprise Network Operations Center as well as manage and own key processes and tools to ensure robust systems monitoring and effective management of critical incidents to ensure overall availability, performance, health, and security of all services.    

RESPONSIBILITIES AND DUTIES

Team Lead – NOC

• Responsibility for direct supervision of NOC team members.
  • Conduct Performance Appraisals, coaching, training and objective settings.
  • Provide direction and leadership to build process-focused, cross-functional team.
  • Manage scheduling of shift coverage and operational work streams to optimize service delivery.
  • Address technical and non-technical escalations.
• Report on key metrics of availability, incident resolution and service delivery performance.
• Manage and document Standards, Policies, and Processes for the NOC.
• Perform regular process improvement reviews to ensure ongoing optimization.

Incident and Event Management

• Responsible for ensuring efficient resolution of incidents through people, process and technology.
• Provide timely, accurate, and effective communication on service impacting events.
• Work with vendors on issue resolution and communications.

Enterprise Monitoring

• Responsible for the process to effectively monitor all services that ensures compliance with Tier model and SLAs.
• Responsible for toolsets required to provide event management services.

​Ad-Hoc Project Management

• Manage projects to upgrade and maintain NOC technologies (SolarWinds, Splunk, etc).
• Assist with various service-related projects as requested.

QUALIFICATIONS  

• Bachelor’s Degree in related field or equivalent experience.
• Minimum of 7 years of relevant experience or equivalent combination of education and work experience.
• 3+ years team or project management experience.
• Must have experience with monitoring technologies including Splunk, SolarWinds. Knowledge in AlertSite and Site24x7 a plus.
• Must have monitoring or troubleshooting experience for business-critical and revenue-generating platforms.
• Must have experience with system administration and troubleshooting of Linux, Unix and Windows.
• Must have experience implementing and maintaining monitoring policies and best practices.
• Excellent problem solving skills and keen ability to diagnose and troubleshoot technical issues.
• Experience in Java and UNIX shell or MS Powershell scripts.
• Understanding of Infrastructure environments – VMware, storage, networks, databases, etc.
• Demonstrated ability of industry standard process frameworks (ITIL / Six Sigma).
• Demonstrated ability to work with operational concerns and teams.
• Ability to communicate effectively, both written and verbal.
• Ability to work independently or in a team and meet deadlines.
• Ability to manage multiple projects.