Legato, LLC Senior Recruiter Stan Blackwell (stan.blackwell@legatocorp.com / 410-218-0900) would love to speak with you regarding the following position: Help Desk 

What You Will Do

Responsible for providing Helpdesk (HD) functions supporting the client’s customers by providing customer satisfaction and service.  Provide quality and efficient turnaround time of tickets that are input into the Hewlett Packard Service Manager (HPSM) system.  Function as a single Point of Contact for information and communication, as well as be responsible for delivering accurate and insightful metrics.

Who You Will Work With

You will work alongside other highly skilled Service Desk professional.

Who You Are

A technically focused professional that manages incidents and service requests and handles communication with the users.

Our minimum requirements for this role:

Security Clearance Required: TS/SCI w/ Polygraph

• Expertise with electronic key management, PKI digital certificates (X.509 certificates), encryption processes, and IP routing mechanisms are highly desired.
• Excellent customer service and communication skills are a must.
• Candidate should be an effective writer, work well in a team environment and good at problem solving.

What Your Future Manager Says

"Our team at Legato, LLC is a family first company that is growing every day and we look forward to finding that perfect engineer that will bring us to the cutting edge of technology and keep us moving forward." ~Vice President

About Your New Company

Legato, LLC is a dynamic small business headquartered in Odenton, adjacent to Ft. Meade, MD. Our IT engineers and security experts are among the top of their field and enjoy working at Legato for its attention to its employees, aggressive compensation, and benefits package and upward mobility possibilities.

Legato, LLC is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer and hire without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. U.S. Citizenship is required for most positions