Internal IT Help Desk Support Specialist - Contract
- Job Title
- Internal IT Help Desk Support Specialist - Contract
- Job ID
- 27050872
- Location
- San Gabriel Valley, CA 91747
- Other Location
- Description
-
LEAPROS is a Southern California based, Human Capital Recruitment and Advisory Solutions Firm, specializing in the fields of Finance & Accounting, Information Technology & Engineering, Human Resources & Administration, Sales & Marketing, and Supply Chain & Operations. Our services include professional and executive recruitment, contract staffing, consulting, and advisory solutions.
CLIENT PARTNER PROFILE & VALUE PROPOSITION: We are excited to announce our partnership with an established, growing and dynamic retail-based company with multiple brands, located in the San Gabriel Valley area of Los Angeles county! They have the ultimate culture and many amenities on site. This role is a 4-5 month contract or potentially contract-to-hire position for an IT Help Desk Support Specialist. A successful candidate will have help desk experience and will handle Tier I issues resolutions and troubleshooting activities for multiple retail locations across their brand channels. This is an entry level position with a pay range of $15 to $17 per hour depending on experience.
POSITION: Internal IT Help Desk Support Specialist (Contract with Contract-to-Hire potential)
POSITION DUTIES:- Provide collaborative support to retail associate
- Respond to incident of the system issues to determine priority and implement corrective action
- Resolve issues with the POS systems (Point of Sale)
- Identity hardware or networking issues and respond appropriately
- Work with Web orders to support issue resolution
- Solve technical problems in rapidly changing and developing environment
- Perform end-user support
- Serve as an initial point of contact on team support and technical issues
- Coordinate issue resolution with other support areas
- Maintain accurate applications and business process documentation
- Provide feedback and suggestions to improve Help Desk business processes
- Perform other duties as assigned.
- Conduct heavy documentation
- Work overtime as needed during the busy holiday retail experience months
REQUIREMENTS:
- Bachelor degree in computer science or information systems (or similar degree with combination of education/work experience)
- Experience with incident tracking software (BMC Track-It preferred)
- Comprehensive technical knowledge of PC and Mac hardware and software
- Strong technical abilities in Parallels virtualization, MS Office, Adobe CS, Apple Remote Desktop, and mobile device management
- Basic understanding of Raster Image Processing (RIP) Systems and color management
- Technical problem solving skills in a fast-paced environment
- 2+ years experience in a help desk support role
- Strong written and verbal communication skills
- Previous call center experience supporting retail store locations or distribution centers is highly desirable
At LEAPROS, we are committed to our ethical principles and core values, to conducting business in a non-discriminatory manner, and to operating in strict compliance with applicable federal and state laws pertaining to Equal Employment Opportunity.