Systems Engineer (Amazon) – Data Analytics 

In this critical role on the Corporate Services team, you will support the Engagement Technology Services (ETS) business unit via the ETS Infrastructure team. This position is a key member of the Data Analytics team and is responsible for day-to-day operational and technical support in the area of systems & network engineering across all systems and platforms. Experience with Amazon's AWS is extremely beneficial for this role.

The Systems Engineer – Data Analytics is a full-time role located in Southfield, MI and reports to the Director, SaaS Technology Services. Paid relocation is not available for this position. This position may be contract-to-hire.

This position may be at the Analyst level, internally.

Key Responsibilities:

• Provide day-to-day systems, server, and network engineering support functions for various systems and platforms, including (but not limited to) Microsoft Windows servers, Active Directory, various distributions of Linux infrastructure, and 3^rd party application platforms. Participate with cross-discipline teams as necessary.
• Assist in the design and operations of Cloud Platforms – including Azure and AWS.
• Participates in the design and implementation of various new system implementations and upgrades.
• Analyze, report, and advise on various systems and applications performance issues. 
• Provide day-to-day technical, administrative, and functional support for the various IMS platforms and systems.
• Participate as a key technical resource for current and new systems planning and scoping. 
• Participate in the configuration and setup of technology resources for new IMS engagements.
• Participate in the analysis of new software applications, application architecture, and configurations, and participate as a key member of the team in reconfiguring systems, databases, and applications for optimal performance. Participate in troubleshooting as required.
• Participate in the creation (or modification) of documentation activities related to system configuration, policies, and procedures.   
• Participate in defining and implementing the overall structure and standards for systems documentation.
• Acquire knowledge, via both formal and on-the-job training of the various 3^rd party packaged software applications and custom solutions used to provide systems monitoring, management, and reporting within the Digital service offering.
• Perform additional duties as required.

Qualifications / Requirements:

• 2+ years of progressive experience in supporting information systems implementation, support, and monitoring, preferably within (but not limited to) a predominantly Microsoft environment.
• Experience working in and/or implementing “compliance” environments such as SOC2, ISO27001, HIPPA, etc.
• 2+ years of experience with Windows7/8, Windows Server OS (W2k8/2012).
• 2+ years of experience with RedHat Enterprise Linux – or similar distribution.
• Exposure working in Amazon’s AWS / EC2 infrastructure (or similar provider).
• Exposure working in Microsoft’s Azure Platform
• Exposure working with Hadoop, MongoDB, and other distributed processing technologies.
• Experience with database MSSQL Servers (Oracle would be a plus)
• Experience with SAN/storage platforms (EMC, Equallogic, NetApp, etc.)
• Experience Apache WebServer and Tomcat Application Server hosting
• Experience with IIS hosting
• Exposure to ‘Big Data’ / BI / Analytics technologies (Business Objects, Tableau, QlikView, Stata)
• Relevant certificates such as CISSP, MCSE, etc.
• BS or BA in Computer Science, Management Information Systems, or related field is preferred; experience may be considered in lieu of formal education.
• Strong analytical and problem-solving skills; ability to quickly research new platforms and issues,
• Excellent communication skills (verbal & written).
• Experience in large, production-oriented service operations, with experience in a 24x7x365 service delivery model supporting mission-critical business operations with large data volumes.
• Must be able to work full time in an office environment and physically able to sit/stand at a computer and work in front of a computer screen for significant portions of the work day.