Careers

LEAPROS is a Southern California based, Human Capital Recruitment and Advisory Solutions Firm, specializing in the fields of Finance & Accounting, Information Technology & Engineering, Human Resources & Administration, Sales & Marketing, and Supply Chain & Operations. Our services include professional and executive recruitment, contract staffing, consulting, and advisory solutions.

CLIENT PARTNER PROFILE & VALUE PROPOSITION: We are excited to announce our partnership with an established, growing and dynamic retail-based company with multiple brands, located in the San Gabriel Valley area of Los Angeles county! They have the ultimate culture and many amenities on site. This role is a 4-5 month contract or potentially contract-to-hire position for an IT Help Desk Support Specialist. A successful candidate will have help desk experience and will handle Tier I issues resolutions and troubleshooting activities for multiple retail locations across their brand channels. This is an entry level position with a pay range of $15 to $17 per hour depending on experience.
 
POSITION: Internal IT Help Desk Support Specialist (Contract with Contract-to-Hire potential)
 
POSITION DUTIES: 

• Provide collaborative support to retail associate 
• Respond to incident of the system issues to determine priority and implement corrective action
• Resolve issues with the POS systems (Point of Sale)
• Identity hardware or networking issues and respond appropriately
• Work with Web orders to support issue resolution 
• Solve technical problems in rapidly changing and developing environment
• Perform end-user support 
• Serve as an initial point of contact on team support and technical issues
• Coordinate issue resolution with other support areas
• Maintain accurate applications and business process documentation
• Provide feedback and suggestions to improve Help Desk business processes
• Perform other duties as assigned.
• Conduct heavy documentation 
• Work overtime as needed during the busy holiday retail experience months

REQUIREMENTS:

• Bachelor degree in computer science or information systems (or similar degree with combination of education/work experience)
• Experience with incident tracking software (BMC Track-It preferred)
• Comprehensive technical knowledge of PC and Mac hardware and software
• Strong technical abilities in Parallels virtualization, MS Office, Adobe CS, Apple Remote Desktop, and mobile device management
• Basic understanding of Raster Image Processing (RIP) Systems and color management
• Technical problem solving skills in a fast-paced environment
• 2+ years experience in a help desk support role
• Strong written and verbal communication skills
• Previous call center experience supporting retail store locations or distribution centers is highly desirable

At LEAPROS, we are committed to our ethical principles and core values, to conducting business in a non-discriminatory manner, and to operating in strict compliance with applicable federal and state laws pertaining to Equal Employment Opportunity.