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Our client, an IT firm providing outsourcing & consulting IT services, is presently looking for an FIELD IT SPECIALIST to fulfill a permanent position in their Toronto's office.

As a Field IT Specialist, you will:

• Install, configure, and diagnose client workstations and equipment (hardware and software);
• Go on site to support customers or projects that can’t be performed remotely as well as maintenance routines;
• Verify and diagnose servers, network hardware, and other infrastructure issues with the help of our System Administrators;
• Document in detail the activities carried out as well as the technical information collected;
• Assist the support team by solving remote customer problems
• Participate in on-call rotation.

Position Requirements

• Degree in IT or related field;
• Good communicator, able to communicate effectively with peers and clients even in stressful situations;
• Excellent customer service skills and good listening skills;
• Strong knowledge of operating systems for Microsoft users;
• Experience in diagnosing hardware problems and replacing PCs and servers;
• Experience configuring and diagnosing problems on mobile devices;
• Intermediate knowledge of Microsoft networking and server operating systems;
• Own a valid Canadian driver’s license and car.