Help Desk Support Specialist

Our Client is looking for a Help Desk Support Specialist to assist users in local and remote locations. He/she is responsible for resolving helpdesk issues of moderate to high levels complexity, including those escalated from other team members, and for escalating issues which he/she cannot resolve to a Systems Engineer. Responsibilities under this role will be to follow-up on support issues with colleagues; track and maintain all issues in a tracking system; report on helpdesk operations, and assist fellow team members with support issues.

As a member of the Helpdesk team, the Helpdesk Support Specialist is responsible for assuming ownership of issues and ensuring the effective tracking of issues from initial report to final resolution - regardless of the cause, systems affected, or internal escalation functions. Because Helpdesk support spans a broad range of issues from software applications, reporting, document management, web applications to data and telecom networking and server and database issues, the Helpdesk Support Specialist must demonstrate an aptitude for staying abreast all technologies in use within the organization. The individual in this position consistently demonstrates quality customer service and professionalism and is familiar with best practices and procedures and is able to rely on their experience and judgment to plan and accomplish goals under moderate supervision.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Provide technical support related to the following:
   • Hardware and software
   • Email
   • Printers and Faxes
   • Telecommunications
2. Set up and install new hardware and software
3. Set up and manage various user accounts
4. Update technical documentation
5. Perform other related duties and special projects as assigned by manager

POSITION REQUIREMENTS:

• Would be open to someone straight out of school who is highly motivated, resourceful, and eager to learn
• Come in with an open mind and a good attitude
• IT/ Computer related degree preferred
• Ability to work well with others in a team environment
• Must be able to work additional hours if needed
• Must be able to work on-call rotation
• Ability to prioritize effectively and to perform proactively
• Ability to understand and work in strict compliance with documented procedures

A PLUS IF YOU HAVE THE FOLLOWING EXPERIENCE:

• Strong Knowledge of Windows XP, Windows 7, Vista, Microsoft Office
• Experience with Active Directory, hosted Microsoft Exchange
• Knowledge and experience with network communications, firewalls, VPN
• MCP, MCSA Certification or 3 years experience in a Help Desk environment
• A+ Certification or 3 years experience supporting Intel desktops and laptops

SKILLS/ EXPERIENCE:

• Good troubleshooting and analytical skills
• Must be well organized, conscientious, with excellent attention to detail
• Ability to adapt quickly to procedural and priority changes
• Conduct research into software and hardware issues and products

Who We Are:
Conexess Group is a full-service staffing firm focusing on direct placements, contract placements, and contract-to hire.  From our start in 2009, Conexess now operations in every state but 4, and our client base ranges from Fortune 500/1000 companies, to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used, due to our outstanding staffing track record.