Mid-level Service Desk Specialist

Broomfield, CO

Talent Orchard LLC, is a boutique Talent Acquisition Consulting Firm, we have been retained under contract by a leading Federal IT Systems Contractor to assist in identifying experienced Service Desk Specialists (Mid-level) to support a critical DoD program at Broomfield, CO. This position is contingent upon contract award. The nature of the specific work is classified and it is a requirement that each individual on the assignment must be able to obtain a Secret Clearance, as a result only US Citizens with ability to obtain required clearance level can be considered at this time.

Description:

The Computer Operator monitors and operates the control console of either a mainframe digital computer or a group of minicomputers, in accordance with operating instructions, to process data. Work is characterized by the following: Studies operating instructions to determine equipment setup needed; Loads equipment with required items (tapes, cards, paper, etc.); Switches necessary auxiliary equipment into system; Diagnoses and corrects equipment malfunctions; Reviews error messages and makes corrections during operation or refers problems; Maintains operating record. This operator may test run new or modified programs and assists in modifying systems or programs. Included within the scope of this definition are fully qualified Computer Operators, trainees working to become fully qualified operators, and lead operators providing technical assistance to lower level positions. The Computer Operator II processes scheduled routines that present few difficult operating problems (e.g., infrequent or easily resolved error conditions). In response to computer output instructions or error conditions, this worker applies standard operating or corrective procedure, refers problems that do not respond to preplanned procedure, and may serve as an assistant operator, working under general supervision

Must Haves:

• High School education or equivalent and 5+ years technical training
• Comprehensive knowledge in the use of personal computers and solid understanding of software fundamentals.
• Proficient with a variety of domain and email account administration tools and familiar with standard corporate security policies.
• Ability to communicate moderately complex or technical information, ideas and results effectively in both oral and written form; compose correspondence and reports.
• Experience in troubleshooting/repair within desktop and networking support, IT concepts and software applications.
• Proficient with MS Windows and Office, VPN / remote access, and anti-virus software.
• Must be able to think logically and act decisively in critical situations.
• Provide second level technical support to computer customers with questions regarding account administration, distribution of software and documentation, system and network status, incident entry via incident management tool and problem management and root cause analysis processes.
• Participates with the customer in the strategic process to translate security and business requirements into technical requirements.
• Maintain and follow detailed operational procedures.
• Improve quality of service delivery and provide value added customer services.
• Ensure project schedules and performance requirements are met.
• Contribute to the development of the organization's goals and objectives.
• Interact daily with supervisors and/or functional peer groups and customers.

Clearance & Certifications:

• Ability to obtain Secret clearance
• Possess or ability to obtain Security+ certification

Talent Orchard LLC is an SBA (8A), Economically Disadvantaged Woman-Owned Small Business, and Woman Business Enterprise Certified firm that provides the following services to clients in the commercial and public service sectors:

• Human Capital
• Professional Services
• Accounting/Audit Readiness
• Network/Cyber Security & IT Infrastructure
• Software Development/Engineering

Established in 2010, Talent Orchard has an exceptional reputation, providing staffing solutions to time-sensitive, talent scarcity issues to deliver better talent management ROI.  Our specialty lies in the critical area of program talent acquisition and resource management, not in one narrow skillset, but across many areas of technical and functional delivery.

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