Career Evolutions is searching for a Sr. Desktop Support Technician for a fast-growing technology company based in Phoenix, AZ. Exciting contract opportunity with compensation up to $30/hr.
If you are looking for an environment full of opportunities to work on various technologies and potential for growth, then this may the right opportunity for you.
You will provides support for basic incident resolution and requests reported to the service desk. Responsibilities include initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components, collecting information through a customer conversation, accessing support tools, and additional support staff
Responsibilities:
Interact with vendors’ and partners’ technical support teams
Deliver prompt & professional technical & application support to approximately 100 users
Address and resolve basic incidents and requests; log all incidents and requests; engage other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility
Uses appropriate logging categories for incidents and requests
Create a positive customer support experience with a consummately professional attitude
Establish the end-to-end customer experience and provides a single point-of-contact for the customer
Evaluate and resolves incidents and requests regarding use of application software or hardware
Log and track incidents and requests from identification through resolution
Uphold and protect confidentiality with regard to all aspects of customer care and employee information
Work with other members of the help desk on projects and initiatives as needed
Researches and identifies bugs within the software and reports to the development teams
Support C-level executives on an as needed basis
Skills & Qualifications:
Bachelor's Degree in Information Technology or other equivalent education
5 years of experience in a help desk / desktop support role
Experience providing support in a headquarter environment
Experience providing excellent customer service to executive teams
Hands-on experience supporting iOS / Apple / Mac / iPhone / iPad
Current A+ and Network+ certifications highly desired
Familiar with OSI concept and willingness to be involved hands on
Establish strong analytical and problem-solving skills
Capable of working a flexible shift and be available for weekends and overtime if needed
Demonstrates a positive, self-starter attitude
Founded in 2008, Career Evolutions is a leading Executive Search based in Scottsdale, Arizona. Career Evolutions provides products and services to identify top talent, develop employees, and maximize human capital to enhance the bottom line. For more info, please visit www.careerevolutions.net, check out our Current Opportunities, and contact us via phone 480.626.5253.
