Legato, LLC is looking for a IT Service Center-ITSC Windows to join our team in Annapolis Junction, MD.

Please note, all candidates must have:

• Top Secret/SCI Poly Security Clearance

Responsibilities:

• Responds to internal and external IT Service Requests for IT service on both Unix and NT servers.
• Provides user notification of receipt of Web- or email-submitted requests. Logs and tracks inquiries using service request management database, and maintains history records and related documentation. 
• Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility.

Requirements:

• Minimum of 1 year of experience with background in Microsoft Office applications to include Outlook, Word, and Excel. 
• Experience in ticket management system like Remedy is a plus. 
• Unix experience is not required, but is a plus.

Education:

• Shall have a Bachelor of Science Degree in a related technical field with 2 years of relevant experience or 6 years’ relevant experience with a High School diploma.
• A Master’s Degree counts for two years’ experience and certification in a related field counts for one-year experience.

Legato, LLC is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, and hire without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. U.S. Citizenship is required for most positions.