IT Service Center-Tier 2-Remote Support, Level III
- Job Title
- IT Service Center-Tier 2-Remote Support, Level III
- Job ID
- 27025084
- Location
- Annapolis Junction, MD
- Other Location
- Description
-
Legato, LLC is looking for a Systems Administrator to join our team in Annapolis Junction, MD.
Please note, all candidates must have:
- Top Secret/SCI Poly Security Clearance
Responsibilities:
- Provides remote system administration support, system maintenance, and operation of Windows/Unix workstations.
- Troubleshoots problems and applies resolutions remotely.
- Resolves desktop problems and service requests such as software installs remotely using tools such as SMS, Remote Desktop Connection, Active Directory, etc.
Requirements:
- Minimum of 2 years of experience with technical background in diverse operating systems (Windows XP is a must), hardware platforms and software packages.
- Use/Knowledge of a Ticketing system, knowledge of Remedy is a plus
- Computer hardware architecture knowledge
- Must have software installation and troubleshooting experience
- Microsoft Exchange knowledge and troubleshooting
- Use/knowledge Microsoft Office Applications
- Use/knowledge of Active Directory
- Use/knowledge Network and Internet Applications and Protocols
Education:
- Shall have a Bachelor of Science Degree in a related technical field with 5 years of relevant experience or 9 years’ relevant experience with a High School diploma.
- A Master’s Degree counts for two years’ experience and certification in a related field counts for one-year experience.
Legato, LLC is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, and hire without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. U.S. Citizenship is required for most positions.