Ardon Health

Based in Portland, Oregon, Ardon Health offers specialty pharmacy care with a human touch. We embrace the full health ecosystem —because getting better isn't just about filling a prescription. To foster good health, we connect patients, providers, manufactures, payers and the community with healthy tools and resources.

Ardon offers a unique and modern work environment that blends teamwork, excellence and open communication. Our team members grow and develop skills together while providing a high-quality, well-rounded patient experience. As an Ardon patient care advocate, your patients will be more than just random callers; they are your friends and neighbors, and they need your help. We strive to make every interaction we have with our patients count. We work to build trusted relationships and to be a resource that they can turn to for help. We value this responsibility and take great pride in the opportunity we have to meet the specialty pharmacy needs of our customers. Team Ardon has a passion for providing great service and helping others.

What is a day at Ardon like? When we aren’t diligently working to change our patients’ lives, we’re planning potlucks, playing Nerf golf, or celebrating this month’s birthdays (cake and balloons required). Each day we come to work excited and enjoy what we do. Our progressive environment embodies the notion that life is meant to be shared and lived well, through hard work, compassion, camaraderie and community. If you’re saying, “Yes, I want to be part of this place!” Then, please keep reading to see how you can join us.

Primary Functions:

1. Acts as liaison between company, patients, and Physician’s office.
2. Responsible for accepting new prescriptions and making sure all necessary information including insurance verification is available to process orders.
3. Explains all company programs and services to patients and physician’s office staff.
4. Communicates with patients as needed based on prescription refills and refers any medication or illness related questions or concerns to a board licensed healthcare profession including but not limited to: nurses, pharmacists, or supervised pharmacy interns.
5. Responsible for scheduling prescription refills within the pharmacy software.
6. Maintains documentation of calls to and from patients.
7. Contacts patients to schedule deliveries, confirm address, inform of any co-payment involved and notify of payment responsibilities.
8. Assists with prior authorizations.
9. Refers under/uninsured patients to appropriate patient assistance programs and helps with applications.
10. Communicates patient status to physician’s offices/clinics.
11. Maintains patient confidentiality.
12. Performs other duties and responsibilities as assigned.
13. Utilize operating systems and tools to help manage patient therapy and refill compliance.
14. Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Upon employment, all employees are required to fully comply with Ardon’s rules and regulations.

Ardon Health seeks to allow equal employment opportunities for all qualified persons without regard to race, religion, color, age, sex, sexual orientation, national origin, marital status, disability, veteran status or any other status protected by law.