Ardon Health

Based in Portland, Oregon, Ardon Health offers specialty pharmacy care with a human touch. We embrace the full health ecosystem —because getting better isn't just about filling a prescription. To foster good health, we connect patients, providers, manufactures, payers and the community with healthy tools and resources.

Ardon offers a unique and modern work environment that blends teamwork, excellence and open communication. Our team members grow and develop skills together while providing a high-quality, well-rounded patient experience. As an Ardon patient care advocate, your patients will be more than just random callers; they are your friends and neighbors, and they need your help. We strive to make every interaction we have with our patients count. We work to build trusted relationships and to be a resource that they can turn to for help. We value this responsibility and take great pride in the opportunity we have to meet the specialty pharmacy needs of our customers. Team Ardon has a passion for providing great service and helping others.

What is a day at Ardon like? When we aren’t diligently working to change our patients’ lives, we’re planning potlucks, playing Nerf golf, or celebrating this month’s birthdays (cake and balloons required). Each day we come to work excited and enjoy what we do. Our progressive environment embodies the notion that life is meant to be shared and lived well, through hard work, compassion, camaraderie and community. If you’re saying, “Yes, I want to be part of this place!” Then, please keep reading to see how you can join us.


Primary Functions:
1. Acts as liaison between company, patients, and physician’s office.
2. Responsible for helping train new employees on operating systems and customer service.
3. Acts as a troubleshooter for Patient Care Advocates (“PCAs”) and customer service representatives.
4. Areas of focus include but are not limited to the following:
     a. Incoming Requests Queue
     b. Outgoing Requests
     c. Patient Queue
     d. Prior Authorization Queue
     e. Physician Queue
     f. Scheduling Queue
     g. Payment Exception Queue
     h. Order Hold Queue
     i. Follow-up Queue
     j. Communication with pharmacist
     k. Communication with payers
5. Ability to handle escalated issues/concerns from patients/providers.
6. Ability to assist supervisor in developing, training, and managing others using effective delegation and follow-up skills.
7. Must have scheduling flexibility and ability to work overtime.
8. Ability to work under pressure and meet deadlines, with the ability to adapt quickly to changing requirements.
9. Assists supervisor train agents on how to adequately address problem over the phone or how to write correspondence.
10. Assists supervisor with front end operations’ PCA schedule.
11. Assists supervisor with auditing.
12. Assists PCAs with payment exception, billing, copay assistance, and prior authorization issues.
13. Responsible for reviewing new prescriptions and making sure all necessary information, including insurance verification, is available to process orders.
14. Explains all company programs and services to patients and physician office staffs.
15. Communicates with patients as needed regarding prescription refills and refers any medication or illness related questions or concerns to a board licensed healthcare professional, including but not limited to nurses, pharmacists, and supervised pharmacy interns.
16. Responsible for scheduling prescription refills utilizing the pharmacy software.
17. Maintains documentation of calls to and from patients.
18. Contacts patients to schedule deliveries, confirm addresses, inform of any co-payments involved, and notify of payment responsibilities.
19. Assists with processing prior authorizations.
20. Communicates patient status to physician’s offices/clinics.
21. Maintains patient confidentiality.
22. Utilizes operating systems and tools to help manage patient therapy and refill compliance.
23. Regular attendance in conformance with the standards, which may be revised from time to time, is essential to the successful performance of this position.
Rev. 09/09/2015 3
24. Maintains active Oregon license. Immediately informs supervisor (and Oregon Board of Pharmacy within 10 days) of any arrests, convictions, suspected or known violations of law, or any other conduct that might affect or has affected license status. Reports to Oregon Board of Pharmacy within 15 days any residence address or employment changes.
25. Complies with the company Human Resources policies, Employee Handbook, Code of Conduct and all department policies and procedures, including protecting confidential company, employee, and customer information; attending work punctually and regularly; and adheres to good safety practices in all activities.
26. Performs other duties and responsibilities as assigned.

Ardon Health seeks to allow equal employment opportunities for all qualified persons without regard to race, religion, color, age, sex, sexual orientation, national origin, marital status, disability, veteran status or any other status protected by law.