The Network Administrator is responsible for the day-to-day support of the local and wide area networks.  The majority of the work assigned to the network engineer is task-related, providing operational support to the organization and its clients, while the remainder of the time serves for working on smaller project tasks and continuous education. The individual must be a proven self-starter with the ability to manage multiple tasks with very little supervision.

Key Responsibilities:

• Provide first-level network triage and troubleshooting for all trouble tickets, escalating up to Engineering when appropriate
• Perform all required operational maintenance and troubleshooting of supported systems
• Troubleshoot, analyze and resolve faults in the operational network
• Proactively monitor network health with various monitoring tools
• Work with the Network Team to support business-critical projects and maintain high levels of service, supporting 30 core sites globally
• Maintain relationship with the Network Architect to ensure that network standards and deliverables are met
• Analyze, test, document, and support the global data technologies
• Participate in the post-implementation support of new network environments (new office location, existing office relocations and/or expansions, refresh of legacy environment, integration of acquisition company network)
• Work with vendors, corporate IT, and other technology groups to resolve problems
• Conduct routine hardware and software audits of all supported systems to ensure compliance with established standards, policies, procedures, and requirements
• Maintain proper change management documentation for all hardware and software modifications
• Report progress to supervisor, including the preparation of weekly status reports
• Ensure all IT equipment complies with industry and regulatory standards
• Perform routine preventative maintenance and license compliance
• Participate in weekly on-call rotation
• Participate in monthly maintenance windows
• Perform additional tasks as assigned

Qualifications/Requirements:

• CCNA (preferred) 
• Minimum 2 years of experience
• Associates Degree in Information Technology, Computer Science, Engineering or related field is preferred; work experience and background will be considered in lieu of formal education
• Working knowledge of layer 2 concepts such as VLANs, trunking, spanning-tree, first hop redundancy protocols (HSRP, VRRP, GLBP), and port-channels
• Working knowledge of layer 3 concepts such as subnetting/IP addressing and routing protocols (BGP, OSPF, EIGRP)
• Working knowledge of Cisco  routers – ISR G2, ISR 4K, and ASR series routers
• Working knowledge of Cisco Catalyst switches – 3650, 3850, 4500, 6500
• Working knowledge implementing and supporting DNS, DHCP, SNMP, TACACS/RADIUS, SYSLOG
• Working knowledge of Cisco and Meraki Enterprise Wireless Solutions – 5500/2500 Series WLC, 35xx/37xx Series access points, Meraki Dashboard and MR42 access points
• Experience with Cisco Nexus switches - 2K, 5K, 7K, 9K - a plus
• Experience with Cisco DMVPN is a plus
• Experience with Load Balancer technologies (F5 preferred) is a plus
• Experience with WAN Acceleration technologies is a plus
• Experience with network monitoring and troubleshooting solutions - SolarWinds, Cisco Prime Infrastructure, and Wireshark is a plus
• Strong customer service skills and ability to interact with clients, staff, and management teams
• Capacity to successfully manage simultaneous requests from start to finish
• Excellent verbal and written communication skills
• Ability to work under pressure and deliver results
• Ability to multi-task and prioritize multiple objectives and initiatives
• Professional, business-focused attitude
• Act as a strong team player

No travel required