Qualifications:
Experience

• Minimum 3 years varied operational experience to include performance improvement OR minimum 3 years developing and implementing educational programs in a healthcare environment required.

• Knowledge of government programs contracts

• Strong Project Management skills preferred.

Skills/Certifications

• Strong analytical, planning, organizational and research skills including excellent written and verbal communication skills are required.

• Must possess superior communication skills to effectively interact with all levels of staff and management.

• Excellent presentation and team facilitation skills are a must.

• Must be self-motivated with proven problem solving skills and experience in managing multiple assignments with critical deadlines.

• Extensive experience with Microsoft Office products or other related reporting software required.

• Must have excellent interpersonal skills and the ability to display diplomacy, professionalism and integrity at all times.

 • Must be able to travel extensively in various states. Up to 25% travel required. 

 

Responsibilities: 
• Coordinates, implements, and trains clinical and non-clinical staff on initiatives that will enhance the quality and cost effectiveness of our client’s programs.

• Manage the complete life cycle of educational projects (e.g. develops, assesses, plans, monitors, evaluates and reports on project plans).

• Represent the division on selected corporate and business unit cross-functional workgroups and committees and act as business unit liaison with corporate shared service areas.

• Develop and maintain effective working relationships with all levels of staff within the business unit and corporation at large.

• Produce, disseminate and revise as required contractually required training including; developing material, securing sites/securing web based training, delivering material as mandated by Plans and any other applicable customers.

• Participate in the development of new training programs to support our client’s program.

• Conducts clinical and non-clinical training for new as well as existing clinical and non-clinical staff.

• Coordination of I/S resources, end user testing and delivery of the following, Facets, Facets Extensions, and CareAdvance. ACTS (Appeals and Complaints Tracking System )and CareCommunications Management Systems

• Coordinates required manuals and materials for training of employees to meet contract requirements as well as NCQA and EQRO performance standards.

• Develops, revises and maintains educational manuals and materials for staff education, including OnLine Help creation and updates

• Extensive travel throughout several states will be required.