Career Evolutions is seeking out a Software Support Analyst for an exciting and growing national healthcare company in Phoenix, AZ. This is an excellent career opportunity with a competitive compensation.
If you have a desire to help others resolve complex technical problems, if you have a passion for technology and feel the need to always be up to date with the latest industry offerings, and if you’re ready to further develop your application support and administration skills – then this is the position for you!
As a Software Support Analyst, you will be responsible for ensuring that application users of all levels will be properly supported and that all functionally is successfully administered. You will work with business members to see that all technical responsibilities are appropriately handled and escalated.
Typical Duties Will Include:
Act as the initial point of contact for all users experience problems
Troubleshoot and resolve user experience problems, working with IT to see that all issues are properly handled and documented
Aid in testing efforts to resolve technical issues, with documenting bugs and aiding in debugging efforts
Work directly with users to resolve application issues
Operate closely within interdepartmental teams to verify ownership
Foster and maintain a strong understanding of Company products and their purposes
Requirements:
At least two years of experience in a help/service desk type role
Entry level familiarity of SQl, JavaScript, jQuery, and bootstrap
Desire and ability to quickly become familiar with MS Stack, SSRS/SSIS, and .NET development
