Career Evolutions is searching for a Senior Service Desk Administrator for an exciting and rapidly-growing technology company in Phoenix, AZ. This is an excellent career opportunity with a compensation range of $21.00-$26.00 per hour.
If you’re an IT professional who is described as being a “people person” with a desire to put your in depth knowledge to use in helping others solve their unique problems; if you’re a natural leader with an instinct that allows you to empower and motivate your team; and if you're always looking to stay ahead of the curve when it comes to new and developing technologies - then this is the job for you!
You’re a perfect fit for the role if you’re an organized individual with a passion for computer software and hardware. You know how to effectively and efficiently lead a team and delegate work. You consider yourself a “relationship builder” and you can foster cross-departmental growth in a team-based work environment.
Responsibilities:
Be the single point of escalation for the service desk staff to allow for peak performance
Inspire, strengthen, and aid the service desk administrator team in their ability to successfully perform
Oversee compatibility with ITIL / ITSM / ISO 20000 to manage service loads for present and upcoming needs
Carryout daily incident management compliance overview and deliver satisfaction surveys to customers
Organize and inventory any software, hardware, and network assets that belong to the company on both a monthly and annual basis
Work closely with network engineers to ensure the security of any internal systems, and archive and report any possible security violations to the appropriate committee
Oversee any internal DSL and licensing audits and provide such information to the Director of IT Operations
Take part in change advisory board, problem management, and security meetings and conferences
Aid in the education and training process for new service desk staff
Build and grow successful relations with the user community
Requirements and Qualifications:
High School Degree or equivalent required, Associates Degree desirable
At least four years of professional IT service experience
ITIL Foundation Certification preferred
Knowledge of MS Active Directory and folder security
ISO 9000, ISO 20000, BS 15000, ITIL/ITSM or MOF familiarity preferred
Proficient in Microsoft Office 2010 and 2016
Excellent spoken and written communication skills, with an ability to clearly communicate complex ideas and information to various audience types
Must be able to work three days a week in Avondale and two days a week at company HQ in Phoenix
Call Center history a plus
Ability to pass state background investigation required
