Technical Support Engineer
- Job Title
- Technical Support Engineer
- Job ID
- 27733061
- Location
- Lehi, UT 84043
- Other Location
- Description
-
Technical Support Engineer
12+ Months W2 Contract
Lehi, UT (Hybrid)
Benefits You’ll Love:- NextDeavor offers health, vision and dental benefits for contract employees
- Paid sick leave eligibility is contingent on state of residence
- Optional 401k Plan (excludes employer match)
- Opportunity to get your foot in the door at a well-established corporation, with potential for extended or permanent full-time employment (NextDeavor boasts an impressive conversion rate of approximately 70%)!
Become a key player as a Technical Support Engineer:
As a member of Adobe's customer care team, you will act as a technical resource for our Enterprise and Commercial customers. You will become a trusted technical advisor and aid Digital Marketers in realizing their investment in their Marketo Platform.
This position handles the delivery of technical support and resolution of customer issues. Team members provide outstanding assistance through quick and friendly delivery of detailed, creative, and flexible solutions that enable successful use of the platform. As a valued individual of our team, you'll share strategies and insights to improve the quality and efficiency of customer support while being responsible for issues of moderate complexity and self-managing priorities.
Here’s how you’ll make an impact on the team:- Become an authority in Marketo Engage technology and apply it to our customers' business processes
- Meet case management Service Level and Customer Satisfaction targets
- Communicate clearly and accurately with customers on a variety of complex situations, while being passionate about the customer's success
- Ensure timely and complete resolution of technical challenges and business issues; collaborate with internal teams as the need arises and align customer expectations
- Establish relationships with Product Management, Education, Engineering, Operations, and Professional Services to drive end-to-end success
- Share standard methodologies with team members; inspiring change and efficiency by chipping in to help maintain the knowledge base
- Serve as a domain expert (SME), in specific functional and technical areas of the Marketo technology
Here’s what you’ll need to be successful in this role:- Relevant BA/BS degree in a related field or 2 years of progressive experience in diagnosing and resolving technical problems in a sophisticated software environment.
- Relevant BA/BS degree in a related field or 2 years of progressive experience in diagnosing and resolving technical problems in a sophisticated software environment.
- Experience providing direct support to external customers by phone, electronically, and face-to-face
- Demonstrated experience supporting enterprise software solutions, ideally Marketing Automation, CRM, PRM, or SFA applications
- Exceptional organizational skills: ability to prioritize, manage, and complete tasks multi-functionally
- Superb communication skills (presentation, written, and verbal). Able to communicate effectively with all levels of professional staff.
- The ability to navigate complicated situations in a professional manner
- Experience in one or more of the following additional areas a plus: Database technology (SQL, MySQL); Web technology (HTML, JavaScript, CSS, XML, PHP); CRM technology (Microsoft Dynamics, Salesforce)
Here’s what else might help you out:- Familiarity with SaaS solutions a plus
Pay Range:
$33.80 - $42.25 /hour
Ready to make your mark? Take the leap and apply directly here: https://j.brt.mv/jb.do?reqGK=27733061&refresh=true – your application is in good ha
- Pay Range
- $33.80 Hourly to $42.25 Hourly
