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Helpdesk Support - Service Desk Specialist

Job Title
Helpdesk Support - Service Desk Specialist
Job ID
Work Hybrid
Franklin,  TN 37064
Other Location
IT Service Desk Specialist – Tier 1 Support

Conexess Group is aiding a local healthcare client in their search for an IT Service Desk Specialist. This is an immediate need and will start off as a contract role. In this role, you will be responsible for delivering first-level service and support of end- user service requests and computing issues.

Position Highlights:
  • Primary IT Support via Phone, Chat, and/or Ticket portal.
  • Provision & IT Equipment, accounts and ship them, work incoming tickets.
  • Maintains ITIL-based best practices for enterprise-wide service desk processes.
  • Capability to support application and use of systems, tools, and processes within the scope of the service desk.
  • Ticketing System being used: Manage Engine Service Desk plus
  • Maintains a working knowledge of various applications and system integration and can escalate appropriately to engage Level 2/3 teams for support.

Qualifications for this position:
·       Associated or bachelor’s degree in Business or IT related field (Equivalent combination of related experience, training, and education may be considered)
·    Relevant IT disciplines or certificates
·       Knowledge of common ticketing tools, Service Desk Plus, and ITIL Framework
·    Minimum 1 year experience in 
technical support.


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