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Operations Analyst (Remote)

Job Title
Operations Analyst (Remote)
Job ID
27693474
Work From Home
Yes
Location
Philadelphia,  PA 19192
Other Location
Description
Our History:
From our start in 2009, Conexess has established itself in 3 markets, employing nearly 200+ individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record.

Who We Are:
Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project-based work.

Conexess Group is aiding a large healthcare client in their search for an Operations Analyst in a remote capacity. This is a long-term opportunity with a competitive compensation package.


******We are unable to work C2C on this role******

Responsibilities:
  • Activities related to inbound emails from brokers seeking support
  • The ability to problem-solve, research, and troubleshoot issues in a timely manner across the organization and engaging with matrix partners
  • Maintain detailed knowledge of all the broker portal, procedures, SOPs and relevant information
  • Engage with brokers to review and guide in process where applicable
  • Create tickets/emails with teams directly or via ServiceNow with detail and attachments to help IT troubleshoot issues, escalate issues where appropriate
  • Work directly with internal teams to correct broker profile data when applicable
  • Participates in meetings as needed pertaining to tickets submitted by Producer Value Stream
  • Responds to all brokers in a professional and courteous manner
  • The ability to use and navigate within various internal platforms
Qualifications:
  • 3-5 years of digital application and environment support
  • Experience with ServiceNow as a ticketing system to manage and resolve incidents.
  • Ability to act quickly to provide root cause analysis of the problem occurring
  • Ability to work across the organization through the matrix environment to correct the issues/data so that true resolution can occur.
  • Strong communication skills for internal and external audiences
  • Develop and maintain professional relationships with business teams, technical teams and brokers
  • Expert in Microsoft Outlook and mailbox management
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