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Senior Solution Delivery Lead

Job Title
Senior Solution Delivery Lead
Job ID
Nashille,  TN
Other Location
Digital Identity - Senior Solution Delivery Lead
Access Management (AM)

Work you will do
The Managed Services Senior Solution Delivery Lead will be responsible for monitor, manage and enhance the Access Management technology Platform and related processes.

The key job responsibilities includes
  • Serves as Subject Matter Expert for the products, solutions and capabilities related to Access Management (AM)
  • Support the team members by providing technical guidance on client delivery as well as assist other on-going engagements for resolving critical issues
  • Setup and configure Access Management environment in production and Disaster Recovery (DR) environments on cloud or on premise with the help of infrastructure team
  • Lead design and implementation of complex enhancements or On-board / integrate new applications effort for an existing client. Work as per the project plan and ensures that assigned tasks and responsibilities are fulfilled in a timely fashion
  • Investigate and troubleshoot complex technical issues independently, perform root-cause analysis for high severity issues and provide permanent resolution
  • Work with technology vendor for product issues, technology evaluation and design reviews
  • Optimize system configurations for performance improvement
  • Emergency support in providing technical resolution on high severity incidents in production environment
  • Capture and translate customer’s new requirements (may include customization or advanced technical efforts) into operational and engineering goals
  • Lead and participate in continuous improvement initiatives, identify ways to improve client delivery by introducing technology innovations or processes re-engineering to increase efficiencies of the team
  • Work with product vendors to discuss product roadmap and releases, manage patches / hotfix rollouts and plan for major product upgrades
  • Coordinate with client / client teams at onsite / globally, discuss issues and resolutions. Identify the risks and mitigation plan. Timely escalation of issues to avoid business disruption
  • Enabling business development by assisting in request for proposal, efforts calculation, cost estimations and pre-sales
  • Lead process compliance activities by identifying and driving initiatives that are relevant for the project delivery across the practice development and help factor reusability and related benefits
  • Support the practice by delivering access manager training to new hire, take brown bag session to benefit other engagements
  • Operate as an advisor for the client, connect with a vendor and help them to elect the best solution for resolving the identified / possible technical issues or security threats in the system / infrastructure
  • Work with the team to generate service management metrics and reports, KPI / KRI and reports for audit, governance and service improvements plan as per the business requirement and industry standard
  • Reviews and ensures compliance of technical documents including architecture/design guide, operating instruction manuals, system and configurations documentation, work instructions / run-books, processes, standards and procedures


The Team

The Risk and Financial Advisory Digital Identity solution is a cloud- hosted and fully-managed identity platform that brings together market-tested technologies, industry leading practices, and pre-built identity management use cases to accelerate deployment and reduce time to value.
Key Identity and Access management technical capabilities delivered by the team
  • Identity Governance and Administration
  • Access Manager
  • Privileged access management
  • Application Onboarding/Enhancements

Qualifications and Experience Required:
  • Experience — 7 to 9 years in Access Management and Service management.
  • Experience in managing large engagements running common AM solution(s) (CA-SiteMinder/ IBM SAM/ Oracle AM/ PingFed/PingAccess /Okta/ Azure AD/ ForgeRock AM)
  • Strong understanding of enterprise access management and multi-factor authentication
  • Experience in configuring and deployment of Single Sign-on, attribute-based access control, Proxy based application, strong authentication using access management products
  • Knowledge of Cloud (AWS)
  • Knowledge and / or experience with Active Directory Domain Admin (Active Directory design & architecture, Group Policy, Windows Server, Security, Active Directory troubleshooting) in production environment
  • Strong understanding of LDAP domain including Kerberos, certificate and other authentication mechanisms
  • Experience in performing administrative tasks such as configuring rules and policies, email templates, authentication store etc. on AM tools
  • Strong experience in federation concepts like SAML 2.0, WS-FED, OpenID OAuth 2.0
  • Good knowledge of Web / Application servers (e.g. IIS, WebSphere, WebLogic, JBoss, and Apache etc.)
  • Strong technical knowledge of authentication and authorization protocols: OIDC, SAML, XACML, LDAP
  • Experience working on various operating systems such as Windows, Linux, Solaris etc.
  • Working knowledge on Databases such as MS SQL, Oracle, mySQL
  • Good understanding or hands-on experience on JSON, REST and SOAP
  • Experience in integration of AM tools (i.e CA SiteMinder) with IGA tools (i.e. SailPoint)
  • Ability to create, plan, and execute advanced any AM product trainings and independently drive proof of concepts around fine/coarse grained access control on heterogeneous IT applications
  • Should have good knowledge of AM Disaster recovery processes and testing
  • Well-versed with IT service management (ITIL) processes and experience in managing tasks and operations support
  • Understanding of security and privacy and IAM controls
  • Experience service delivery, SLA/OLAs, reporting and ITSM tools like ServiceNow, Remedy etc. along with a strong sense of customer satisfaction
  • Excellent verbal and written communication skills
  • Advanced documentation skills for drafting / designing the content for client presentation, reporting, new opportunities followed by effective presentation skills
  • Flexibility to work outside business hours for handing the business critical issues

  • Understanding of DevOps, Virtualization and IT Infrastructure, Network Protocols (SSL, SSH, FTP, SMTP, HTTP and
  • HTTPS etc.) 
  • Understanding of various IT / Security technologies- Including DNS, Exchange, Firewalls, VPN Gateways, IPS, Proxy and PKI
  • One or more certifications on ITIL, PRINCE2, ISO27001, CISSP, IAM Product certifications – Okta, Ping etc.
  • Exposure to other security domains


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