XenDesktop Analyst (Remote)
- Job Title
- XenDesktop Analyst (Remote)
- Job ID
- Work From Home
- Philadelphia, PA 19192
- Other Location
From our start in 2009, Conexess has established itself in 3 markets, employing nearly 200+ individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record.
Who We Are:
Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project-based work.
Conexess Group is aiding a large healthcare client in their search for a XenDesktop Analyst in a remote capacity. This is a long-term opportunity with a competitive compensation package.
******We are unable to work C2C on this role******
- Provide timely resolution for technical support issues via telephone, email, instant message, and remote support to efficiently assist customers with their support needs.
- Support the creation and troubleshooting of Citrix VDAs both servers and desktop types.
- Provide technical guidance to external support staff in other areas.
- Support complex projects as it pertains to components within the Citrix platform.
- Serve as the primary contact with vendors for problem resolution and upgrades.
- Provide feedback of trends to senior staff to establish new SOPs and to correct technical gaps.
- Must possess superior customer service skills and be able to communicate highly technical concepts to individuals with varying levels of technical expertise.
- Minimum of 3 years of experience supporting and maintaining a XenDesktop 7.x (or higher) environment
- Minimum of 3 years of experience supporting and maintaining a XenApp 7.x (or higher) environment
- Experience with the creation of Machine Catalogs, Delivery Groups, MCS, and PVS
- Experience with Citrix Director
- Understanding of the MS Azure & Citrix Cloud Fundamentals