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XenDesktop Analyst (Remote)

Job Title
XenDesktop Analyst (Remote)
Job ID
27687556
Work From Home
Yes
Location
Philadelphia,  PA 19192
Other Location
Description
Our History:
From our start in 2009, Conexess has established itself in 3 markets, employing nearly 200+ individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record.

Who We Are:
Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project-based work.

Conexess Group is aiding a large healthcare client in their search for a XenDesktop Analyst in a remote capacity. This is a long-term opportunity with a competitive compensation package.

******We are unable to work C2C on this role******

Responsibilities:
  • ​​Provide timely resolution for technical support issues via telephone, email, instant message, and remote support to efficiently assist customers with their support needs.
  • Support the creation and troubleshooting of Citrix VDAs both servers and desktop types.
  • Provide technical guidance to external support staff in other areas.
  • Support complex projects as it pertains to components within the Citrix platform.
  • Serve as the primary contact with vendors for problem resolution and upgrades.
  • Provide feedback of trends to senior staff to establish new SOPs and to correct technical gaps.
  • Must possess superior customer service skills and be able to communicate highly technical concepts to individuals with varying levels of technical expertise.
​​Qualifications:  
  • Minimum of 3 years of experience supporting and maintaining a XenDesktop 7.x (or higher) environment
  • Minimum of 3 years of experience supporting and maintaining a XenApp 7.x (or higher) environment
  • Experience with the creation of Machine Catalogs, Delivery Groups, MCS, and PVS
  • Experience with Citrix Director
  • Understanding of the MS Azure & Citrix Cloud Fundamentals
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