Conexess – Conexess Design Skip to main content

Production Support Engineer (Remote)

Job Title
Production Support Engineer (Remote)
Job ID
27683026
Work From Home
Yes
Location
Doral,  FL
Other Location
Description
Our History:
From our start in 2009, Conexess has established itself in 3 markets, employing nearly 200+ individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record.

Who We Are:
Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project-based work.

Conexess Group is aiding a large healthcare client in their search for a Production Support Engineer in a remote capacity. This is a long-term opportunity with a competitive compensation package.   

******We are unable to work C2C on this role******

Responsibilities:
  • Supporting data streaming technologies, ETL technologies, AWS native services, NoSQL databases, Splunk monitoring, and operational visibility and diagnosis of distributed systems.
  • Lead trouble shooting, problem solving, data fixes, end user support, upgrades, integration maintenance, auditing systems, and metrics.  
  • Utilizing automation where possible, leveraging education, and evangelizing with business partners to lessen the support load.
  • Collaboration with delivery team peers to help ensure the operational readiness of newly developed applications, and that break-fix solutions are established for timely remediation of production issues.
  • Analyzing and assessing problem situations as they arise to plan, design, and implement suitable solutions.
  • Discovering and seizing opportunities for performance improvement in operational systems through automation, optimization of existing code, or suggested improvements to the delivery teams. 
  • Prioritizing work to ensure effective execution of team deliverables.
  • Document runbooks and support scripts for use by support teams. 
Qualifications:
  • 3 + years of experience in an Application Support role.
  • Knowledge of CMS and Healthcare experience is a plus.
  • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
  • Effective written and verbal communications, including the ability to explain technical issues in simple terms that non-IT staff can understand.
  • Experience with visibility into operational metrics (and how to create them) for distributed systems, including cloud technologies, data streaming, queuing systems, and different data repositories
  • Effectively partner with other support and technology team members
  • Good grasp of SQL language (Oracle, SQL)
  • Experience with Version Control System (VCS) tools such as GIT
  • Good Understanding of AWS infrastructure (S3 / IAM / KMS / EC2 / Networking [VPC/Route53])
  • Proven Understanding with On-Prem & Cloud deployments (Private Cloud / AWS / Docker/ Kubernetes)

#LI-MC1
#LI-Remote

 

Option 1: Create a New Profile