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Dealer Chat Coordinator - 100% Remote

Job Title
Dealer Chat Coordinator - 100% Remote
Job ID
27678956
Work From Home
Yes
Work Remote
Yes
Location
Plymouth,  MI 48170
Other Location
Description
​​​​Business Development Center Coordinator

ROLE SYNOPSIS

Associates utilize exceptional customer service, marketing, and sales techniques to support dealership operations and increase revenue.

The position responsibilities include a broad scope of tasks including communicating via phone and email with dealers, maintaining program files, reviewing program data, working with vendors to troubleshoot and correct any technical issues. The position requires strong attention to detail, good organization, critical thinking skills and the ability to handle all responsibilities in an efficient manner.

KEY RESPONSIBILITIES/ACCOUNTABILITIES

Daily:
• Monitor and respond to emails through program email boxes
• Answer Dealer questions via phone
• Complete daily email reporting
• Complete dealer onboarding and template review
• Send dealer welcome emails
• Dealer program updates/ personalization
• Maintain program master files

Weekly
• Monitor Dealer Reporting- Identify trends/issues
• Proactively reach out to dealers to discuss any data outliers
• Process Enrollments/Cancellations (Email, DMN, Canada)
• Provision Canadian dealers in CAO portal
• Weekly Dealer Chat Reporting
• Weekly Sales Email Lead Reporting
• Weekly DMN Lead Response Reporting


REQUIRED
• Bachelor’s degree in relevant field (marketing, communications or journalism degrees preferred)
• Minimum 1 year of customer service or sales experience
• Computer proficiency, including Microsoft office
• Strong reading comprehension and written communication skills
• Able to participate in any required training/industry-specific certifications to maintain the required knowledge and stay current with trends


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