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NOC Engineer (Nights Sun- Tues 7pm-7am) (Remote)

Job Title
NOC Engineer (Nights Sun- Tues 7pm-7am) (Remote)
Job ID
27678112
Work From Home
Yes
Location
St. Louis,  MO 63134
Other Location
Description
Our History:
From our start in 2009, Conexess has established itself in 3 markets, employing nearly 200+ individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record.

Who We Are:
Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project-based work.

Conexess Group is aiding a large healthcare client in their search for a NOC Engineer in a remote capacity. This is a long-term opportunity with a competitive compensation package.   

Shift Schedule: Sunday-Tuesday, every other Wednesday 7pm- 7am EST

******We are unable to work C2C on this role******

Responsibilities:
  • Perform monitoring and event management support for network, voice, and contact center systems and infrastructure
  • Perform initial investigation and triage for alerts and events
  • Troubleshoot complex/multitier issues within the network infrastructure
  • Provide 90% of resolved tickets of incidents on first touch
  • Perform escalation of incidents to higher tier support groups, vendors, and other support staff based on NOC process when unable to resolve the incident
  • Provide technical support on incident calls
  • Accurately log and document NOC incidents in Service Now ticketing system
  • Identify opportunities for improvement in the monitoring and event management tools and processes
  • Provide planning and vendor oversight for network change activity
  • Report key performance metrics to management

Qualifications:
  • Bachelor’s Degree in Computer Science or a related discipline and at least 3 years’ experience in network or voice infrastructure or its equivalent in education and work experience
  • Prior experience with a large enterprise network, preferably in the healthcare sector
  • Experience with Cisco networking
  • Experience with Cisco Call Manager and Cisco Unity a plus
  • Experience with F5 load balancers to include the GTM and LTM platforms a plus
  • Experience with Cisco ASA and Palo Alto firewalls a plus
  • Experience in configuration & operation of network management instruments such as SNMP, SYSLOG, NetFlow, etc.
  • Experience with packet capture tools such as, Wireshark, and tcpdump
  • Experience with Python or scripting is a plus
  • Well versed in crisis management and root cause analysis techniques
  • Previous experience in vendor management preferred

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