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Business Sales Manager - Urbandale, IA (6381)

Job Title
Business Sales Manager - Urbandale, IA (6381)
Job Order ID
Begin Date
Urbandale,  IA
Other Location
Business Sales Manager – (6381)

Urbandale, IA
Major Duties
To manage, lead  and drive the acquisition of sales activities for Company Business Services. Enhance Company revenues by promoting maximum possible sales. Track and reports sales activity for various services and promotional
Manages the daily operation of Company’s Business Sales operations.
Conducts regular reviews with direct reports. Insures sales targets are being met, and utilizes Performance Improvement Plans when necessary.
Recommends or initiates personnel actions, such as promotions, transfers, separations, and disciplinary measures.
Conducts interviews with prospective employees.
Directs and mentors Business Account Executives. Serves as a model of the quality standards established by Company. May handle escalated calls and resolve high-level customer issues, providing guidance to Business Account Executives.  This is accomplished through time in the field with Business Account Executives conducting joint meetings and coaching of Executives to meet Company sales standards.
Ensures satisfactory response and resolution to customer/client complaints. Notifies staff of existing problems, updating personnel on pending solutions and instructing them on necessary interim work-arounds.
Directs the development and preparation of each staff member on new Company Business Sales systems and processes. Insures that training is provided in a way that supports the highest standards of Sales. Coordinates training requirements.
Conducts/attends meetings related to Company Business Sales needs. Participates in efforts to continue development and definition of new requirements.
Approves/selects personnel for training and attendance at special events and trade shows.
Directs and coordinates efforts of subordinate personnel engaged in sales, order processing, and activation. Delegates responsibility, reviews the status of projects, and monitors progress against plan.
Collaborates with personnel in Company to define and implement standards and measurements for customer satisfaction, customer retention, and other performance metrics of the Company Business Sales organization.
Motivates employees through shared goals, recognition, clear communications, and prompt response to employee requests. Creates recognition plans for employees achieving the Company's business objectives.
Reviews/approves expedited service requests and/or customer problems. Oversees interdepartmental requests and/or complaints with managers/supervisors from various departments.
Reviews recurring service order problems and implements required procedure changes or coordinates implementation of changes.
Conducts staff meetings to inform personnel of policy and/or procedures changes, provides information on upcoming product or service offerings, addresses existing or potential problems and encourages information sharing.
Ensures that all sales staff is knowledgeable about all available Company products and services. Arranges training on Company products and services and on proper sales techniques.
Stays abreast of technology and trends in telecommunications, sales and service, through information gained from reference books, trade journals, vendor presentations, and seminars. Presents ideas for new or different products and/or services for possible adoption by the Company.
Participates in development of collateral material and advertising, offering suggestions on content and design.  Highly engaged in the community and community events, presenting as the face of the Company for the Market served.
Performs miscellaneous duties as assigned by the Director of Business Sales.
Reports for work on time and maintains a satisfactory attendance record.
Technical training or knowledge: Previous sales management experience preferred. Working knowledge and good understanding of telecommunications products and services; ability to operate computer, various software programs.   Knowledge of salesforce preferred.
Professional training or knowledge: Excellent communication skills. Must have ability to learn, understand and effectively explain the Company's rates, rules and regulations. Must possess project/time management skills.
Work experience: Minimum of six (6) years of previous sales experience required preferable in telecommunications or technology based equivalents, relating to commercial or marketing activities, and three (3)years of supervisory experience working in a sales environment preferred.
License required: Valid driver’s license and a satisfactory driving record
General education or equivalent: Bachelor’s Degree or equivalent experience
Physical Demands: Physical demands are minimal and consistent with the performance of routine clerical duties in an office setting. Most of the day is spent sitting at a desk, working with computers, printers, files, and standard office equipment. Movement is required in the use of office equipment, supply locations, files, and other work locations and meeting rooms. Limited physical activity is required to file, maintain office supplies and materials and maintain office equipment.
Benefits Offered
We are proud to offer a comprehensive and competitive benefits package:
  • 401(k) matching
  • Medical, Rx, Dental and Vision insurance
  • Disability insurance
  • Flexible spending account
  • Health savings account
  • Life insurance
  • Tuition reimbursement
  • Paid vacation and personal days
  • Paid holidays
  • Employee Assistance Program
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.
Send resumes to: Chris Burrell at cb@burrellassociates.com. Contact number (214) 395-7774. Burrell Associates Executive Search (www.burrellassociates.com) is a well-respected, professional recruiting firm founded in 1986, has been retained for this company's confidential search. We specialize in placing professional candidates at all levels, executing with the strictest of confidentiality.

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About Burrell & Associates

Burrell & Associates is a professional recruiting firm founded in 1986. We specialize in placing professional candidates in all levels of sales through executive management in Telecommunications, Cloud, High-Tech and Software Services. We also place Information Technology (IT) professionals such as engineers, project/program managers and software and hardware developer in both contract and permanent opportunities.

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