Essential Duties and Responsibilities include the following. Other duties may be assigned.
Maintains and creates reporting from databases.
Responsible for troubleshooting user reporting issues/requests, as indicated through the bank's ticketing system. Escalating questions to management as needed. Applies knowledge to recommend changes to management to resolve issues.
Creates queries and /or stored procedures to aid in the data mining of existing databases using appropriate tools.
Maintains documentation for bank reporting systems and procedures as needed.
Makes Co-Pilot functionality changes for the bank and update coordination of the platform system, with assistance from the subject matter expert.
Makes reporting system changes and updates and brings any necessary issues to manager's attention.
Recommends enhancements to operational reporting procedures for both existing and new software products.
Review daily reports of database loads, trouble shoot any issues with missed loads, work closely with IT and Programming to ensure correct data is loaded and verified
Call attention to any issues with data integrity
Provide first level Database maintenance, engage IT department support as needed for complex issues
9. As programs/departments require new or enhanced analysis participate in the design and creation of efficient processes for collecting/extracting data to be used for comprehensive reporting. Recommend and contribute to improvements in distribution and management of reports.
10. Maintain ticket trending reports and open ticket reports
*Ensure appropriate evidence is collected and filed within the ticketing system (i.e. approvals, testing, and end user acceptance). Closing tickets once approved for closure
11. Membership on IT Steering Committee, Programming Review Committee 12. Performs such other duties as may be assigned or which inherently or logically belong with the position. 13. Exemplify FCB's values while carrying out its mission and organizational goals and priorities.
First Century Bank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.