Change Manager (Remote)
- Job Title
- Change Manager (Remote)
- Job ID
- 27662937
- Location
- Philadelphia, PA 19192
- Other Location
- Description
-
Our History:
From our start in 2009, Conexess has established itself in 3 markets, employing nearly 200+ individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record.
Who We Are:
Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project-based work.
Conexess Group is aiding a large healthcare client in their search for a Change Manager in a remote capacity. This is a long-term opportunity with a competitive compensation package.
******We are unable to work C2C on this role******
Responsibilities:- Evaluate change impact and organizational readiness to limit potential risk
- Conduct post-implementation reviews to assess improvement opportunities
- Ensure assignment group leads know, are held accountable to, and can measure expectations for high quality service delivery
- Establish, document, and communicate regularly enterprise standards for ITSM delivery across all lines of business
- Support training and communication to appropriate user base
- Identify areas of opportunity, using data, to provide lean process improvement opportunities
- Improve the experience within the ServiceNow suite of tools to solve business challenges
- Drive proactive improvement opportunities and the identification of change-related incident themes (opportunities identified from a single event that could be applied to other areas of the technology organization)
- Provide counsel and advice to top management on significant IT Service matters, often requiring coordination between organizations
- Design, develop, test, debug and implement lean process improvement initiatives
- Progressive hands-on ITIL experience (Change Management preferred) or related technical project management experience
- Exposure to technical project management and agile methodologies preferred
- ITIL Process SME in either Change Management, Incident, or Problem
- Familiarity with data visualization and reporting tools such as ServiceNow and Tableau
- ITIL certifications preferred
- Agile certifications preferred
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