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Change Manager (Remote)

Job Title
Change Manager (Remote)
Job ID
27662937
Location
Philadelphia,  PA 19192
Other Location
Description
Our History:
From our start in 2009, Conexess has established itself in 3 markets, employing nearly 200+ individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record.

Who We Are:
Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project-based work.

Conexess Group is aiding a large healthcare client in their search for a Change Manager in a remote capacity. This is a long-term opportunity with a competitive compensation package.   

******We are unable to work C2C on this role******

Responsibilities:
  • Evaluate change impact and organizational readiness to limit potential risk
  • Conduct post-implementation reviews to assess improvement opportunities
  • Ensure assignment group leads know, are held accountable to, and can measure expectations for high quality service delivery
  • Establish, document, and communicate regularly enterprise standards for ITSM delivery across all lines of business
  • Support training and communication to appropriate user base
  • Identify areas of opportunity, using data, to provide lean process improvement opportunities
  • Improve the experience within the ServiceNow suite of tools to solve business challenges
  • Drive proactive improvement opportunities and the identification of change-related incident themes (opportunities identified from a single event that could be applied to other areas of the technology organization)
  • Provide counsel and advice to top management on significant IT Service matters, often requiring coordination between organizations
  • Design, develop, test, debug and implement lean process improvement initiatives
Qualifications:
  • Progressive hands-on ITIL experience (Change Management preferred) or related technical project management experience
  • Exposure to technical project management and agile methodologies preferred
  • ITIL Process SME in either Change Management, Incident, or Problem
  • Familiarity with data visualization and reporting tools such as ServiceNow and Tableau
  • ITIL certifications preferred
  • Agile certifications preferred

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